Responsible for designing, developing and facilitating AOCS training programs, driving compliance, learning effectiveness, stakeholder engagement and operational readiness. Additionally, the incumbent must demonstrate flexibility in supporting AOCS operations during Irregular Operations (IROPs) to ensure business continuity and operational excellence. The role requires a balance of training leadership, operational understanding, and the ability to respond effectively to dynamic business needs.
Typical Interfaces
- AOCS Leadership
- Airport Operations
- Customer Service Teams
- L&D;, Quality &
- Compliance
- Auditors
- Business Stakeholders
Key Responsibilities
- Facilitation &
- Training.
- Conduct compliance checks to identify and address gaps in our documentations process to be audit compliant for both internal and external audits.
- Develop, deliver, and facilitate training programs, fostering continuous skill enhancement and a culture of learning.
- Continuously evaluate and improve training materials and delivery methods.
- Governance &
- Stakeholder Management
- Collaborate with business leaders to align training initiatives with strategic objectives
Required Skills
- Training Facilitation,
- International Operations Knowledge,
- Content Development,
- Stakeholder Management,
- Communication
- Project Management
- Problem Solving
Qualifications And Experience
Mandatory and key skills
- Experience in International Process with an International carrier
- Has delivered training with proven 5-8 years of experience
- Has been involved in creating content in his previous role
- Exceptional communication skills to deliver clear, engaging, and impactful training content Flexibility to work on weekend and on shifts as per training needs
Desirable Skills Required
- Proven ability to manage multiple stakeholders and build strong, effective relationships
- Robust project management skills, with a focus on quality and attention to detail