About MeenaGurnam

MeenaGurnam is a women’s ethnic-wear brand operated by Sajjan Apparels Private Limited. The company designs, manufactures and retails Indian occasion wear through its own website, multi-designer marketplaces, exhibitions, wholesale relationships and other retail channels.

About the role

The Manager – Business Operations & Process Improvement will review and improve workflows across e-commerce operations, marketplace management, inventory, order fulfilment, pricing controls, customer service, production coordination, quality checks, returns, exhibitions and wholesale partnerships. The role will work closely with management and different functional teams to identify operational gaps, develop standard operating procedures, establish performance indicators and implement practical improvements.

This is a process-improvement and business-operations position. It is not primarily a marketing or advertising role.

Key responsibilities

* Review and document existing business processes across sales, inventory, product listings, order processing, production coordination, quality control, fulfilment, returns and customer service.

- Map end-to-end workflows and identify delays, duplicated work, control weaknesses and communication gaps.
- Develop and maintain standard operating procedures, process maps, checklists, templates and internal control documents.
- Establish processes to maintain accurate and consistent product pricing across the MeenaGurnam website, Aza, Pernia’s Pop-Up Shop and other marketplaces.
- Create management dashboards covering sales, gross margins, inventory ageing,



order turnaround time, returns, cancellations, marketplace performance and other operational indicators.
- Analyse operating data and present findings, risks and improvement recommendations to senior management.
- Conduct root-cause analysis for recurring operational problems and develop corrective-action plans.
- Coordinate improvement projects involving merchandising, production, e-commerce, customer service, finance and external service providers.
- Establish measurable service standards and responsibilities for order processing, customer communication, product dispatch and returns.
- Review the performance of website developers, e-commerce agencies, logistics providers and other vendors against agreed deliverables and KPIs.
- Improve processes for exhibitions, consignment arrangements, wholesale partnerships and export orders.
- Support the selection and implementation of appropriate reporting, CRM, inventory and workflow-management tools.
- Develop document-control and record-retention practices for important commercial and operational records.
- Train employees on newly implemented procedures and monitor whether the procedures are being followed.
- Conduct periodic internal process reviews and track the completion of agreed improvement actions.
- Prepare monthly operations reports and present progress, outstanding issues and recommended priorities to management.
- Support additional business-transformation and strategic projects assigned by senior management.

Pay: ₹60,000.00 - ₹80,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Manager – Business Operations & Process Improvement (Sahibzada Ajit Singh Nagar)
🏢 Sajjan Apparels
📍 Sahibzada Ajit Singh Nagar