- Managed daily order dispatch and shipment coordination.
- Handled RTO (Return to Origin) shipments, tracking, and follow-ups.
- Coordinated with courier partners, warehouse, and transport teams to ensure smooth deliveries.
- Resolved customer queries related to orders, shipments, delays, and deliveries.
- Prepared and maintained daily order, shipment, and delivery reports using Excel.
- Monitored order status and ensured timely dispatch and regular shipment updates.
- Maintained accurate records of shipments, RTOs, returns, and delivery reports.
- Followed up on delayed, undelivered, and RTO orders with logistics partners.
- Supported day-to-day e-commerce logistics operations and ensured smooth order fulfillment.
Location : X/3751 , Ruchi traders , Gali # 8 , shanti mohalla , Gandhi nagar - 110092 Contact : (phone hidden) for any clarification.