How You'll Help Us Keep Climbing (Overview &

- Key Responsibilities)

We are seeking a Lead Technical Product Engineer (TPE) to shape the next generation of digital experiences across Delta.com. This role is designed for engineers who combine deep software engineering expertise with product thinking to translate complex customer problems into scalable, enterprise-grade technical solutions. As a technical leader, you will drive the end-to-end product lifecycle, partner closely with Business Product Owners, UX Designers, Architects, and Engineering teams, and influence architectural decisions, platform modernization, and engineering excellence across the platform.

You will leverage modern AI technologies, agentic workflows, and distributed systems to accelerate product delivery, improve developer productivity, and create intelligent, customer-centric experiences while serving as the trusted technical bridge between business and engineering.

Responsibilities Include, But Are Not Limited To

- Technical Leadership &
- Architecture: Act as the technical product leader for the engineering organization, bridging customer needs with engineering execution. Translate business challenges into scalable technical architectures, influence engineering standards, facilitate architecture reviews, guide API and platform design, drive technology modernization, and balance technical trade-offs to deliver secure, scalable, and high-performing digital experiences.
- Delivery &
- Execution: Translate business strategy into technically executable roadmaps, Epics, APIs, system capabilities, and engineering initiatives. Partner with Product Managers to decompose complex technical initiatives into incremental, value-driven deliveries while maintaining architectural integrity.
- AI-Driven Product Innovation: Design, prototype, and productionize AI-powered capabilities using modern GenAI technologies including LLMs, Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP), agentic architectures, orchestration frameworks, and enterprise governance to improve both customer experiences and engineering productivity.
- Product Strategy &
- Roadmap Ownership: Define and own the technical product vision. Apply system thinking to ensure day-to-day feature development aligns with the long-term roadmap and broader digital platform strategies along with building customer insights
- Strategic Trade-off Analysis: Balance speed-to-market with the need for scalable architecture. Make rigorous, ROI-driven decisions to prioritize initiatives that maximize business value and elevate the digital customer experience.
- Customer-Centric Discovery: Drive engineering decisions through customer outcomes and measurable business impact. Continuously evaluate user journeys and leverage customer empathy to ensure technical solutions are solving genuine pain points rather than just shipping features.
- Resiliency &
- System Health: Apply Site Reliability Engineering metrics (SLAs, SLOs) and build self-healing systems, including graceful degradation patterns, system monitoring, telemetry, dashboards, and reporting standards. Proactively identify and resolve technical risks, bottlenecks, and dependencies during the development cycle.
- Responsible AI &
- Governance: Ensure AI-powered solutions are secure, explainable, observable, cost-efficient, and compliant with enterprise governance standards while continuously evaluating model quality, reliability, and business outcomes.
- Data-Driven Triage &
- Optimization: Lead root cause analysis of production issues, actively digging into browser console errors, performance degradation reports, and network traces to diagnose live bugs, and identify immediate fixes and preventative steps.



Leverage web & system analytics, such as Adobe Analytics, Quantum Metrics or Dynatrace/Sumologic logs, and system health tools to analyze customer pain points, estimating and validating solution impacts.
- UI/UX Integration: Partner closely with UI/UX teams to capture interactive needs, defining precise acceptance criteria based on component layouts, user states, and design systems. Author detailed technical requirements mapping front-end user actions to downstream middleware services, orchestrating field-level validations and payload schemas.
- Engineering Productivity: Keep abreast with Agile/Scrum best practices and new trends. Drive adoption of AI-assisted software engineering practices, including intelligent coding assistants, AI agents, automated code generation, test generation, documentation, code reviews, and developer workflows to improve engineering productivity.

What You Need To Succeed (Minimum Qualifications)

- Bachelor’s degree in computer science, Engineering, Information Systems, or a related quantitative field, or equivalent practical experience.
- 7-12 years of solid understanding of system architecture, modern distributed systems, AI foundations (prompt engineering, Retrieval-Augmented Generation (RAG), context engineering, guardrails, agentic systems, and LLM-based application design), along with cloud-native platforms such as AWS (Amazon Bedrock, API Gateway, Lambda, CloudWatch, S3, etc.).
- Proven experience designing and integrating AI-powered capabilities into enterprise digital products using modern AI services, APIs, intelligent agents, and orchestration frameworks while balancing scalability, security, and performance.
- Solid understanding of frontend engineering with experience building frontend products. Deep understanding of modern JavaScript frameworks, such as React, Angular, or Vue, state management patterns, and frontend performance optimization including Core Web Vitals, Lighthouse, accessibility (WCAG), and responsive design principles.
- Understanding of RESTful and GraphQL APIs, event-driven architectures, asynchronous messaging, real-time event streaming, and relational/non-relational database design (SQL/NoSQL).
- Hands-on proficiency in reading and interpreting Swagger/OpenAPI specifications, RESTful JSON structures, and microservices behavior.
- Experience leveraging data analytics tools, to track system health and user behaviors.
- Excellent written, verbal, and executive communication skills with the ability to influence technical and non-technical stakeholders.
- Experience leveraging AI-assisted software engineering tools (e.g., GitHub Copilot, Cursor, Claude Code, Kiro, Amazon Q Developer) to improve software delivery and developer productivity.
- Experience participating in technical design reviews, architecture discussions, and engineering trade-off analysis for enterprise-scale systems.

Behavioral Competencies

- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes,



implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Experience in AWS Cloud Platform is preferred.
- Experience working in an airline technology environment is an added advantage.
- Familiarity with Model Context Protocol (MCP) for connecting AI models to external tools and data sources.

About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of advantages that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Lead Technical Product Engineer (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru