Job Summary

We are seeking a talented individual to join our Commercial Enablement CoE team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.

Lead Specialist - Digital Media Graphic Design

The Global Service Delivery - Commercial Enablement function is a center of excellence that supports Mercer across multiple geographies and businesses.

Commercial

Enablement enables Consultants globally with strategic and bespoke solutions for sales, business development, marketing and communication processes, increasing Mercer's chances of winning new business through lead generation, managing commercials, client-focused proposals, strategic research, digital and graphic design support.

The incumbent in this role will ensure superior service delivery to the clients globally. This position balances design strategy and management responsibilities-experienced professionals/designers and to manage senior stakeholder requirements and relationships. This position manages individuals who exercise latitude and independence in managing day-to-day operations. The role will focus on:

- Delivering high quality, client ready deliverables for senior management and stakeholders worldwide.

- Optimizing people, processes, and technology to improve operational efficiency, financial performance, and risk management.

- Identifying and executing opportunities to transition work to the center to support growth and diversification.

- Managing relationships with senior stakeholders, with accountability for KPIs such as revenue growth, client satisfaction, operational efficiency, and colleague retention.

- Driving engagement and continuous improvement in partnership with Learning Development.

- Mentoring and coaching designers and influencing design direction strategically.





- Leading adoption of AI driven design methods and other cutting-edge approaches to enhance quality and speed.

- Collaborating flexibly across time zones for project management, calls, and stakeholder workshops.

- Ensuring cultural sensitivity and alignment with the business needs of operating companies to deliver appropriate, high-quality designs.

What you need to have

- Degree in Graphic Design or related field.

- 8+ years in creative services with 4+ years design operation and management

- Expert-level MS PowerPoint and Adobe Creative Cloud (InDesign, Photoshop, Illustrator, Acrobat).

- Strong project management skills: prioritization, timelines, and stakeholder management in fast-paced environments.

- Proven client relationship skills and experience managing service providers or complex stakeholder groups.

- Experience in content curation, asset reuse, and turning raw content into structured storylines for client presentations.

- Excellent verbal and written communication; calm under pressure and decisive.

- Experience driving knowledge transfer, process transition, and designing to SLAs.

- Experience in AI-driven design innovation and strategic leadership in design technology.

What makes you stand out

- Experience with multimedia/video production, UI/UX, microsites, or animation.

- Familiarity with AI-enabled design workflows and strategic implementation.

- Certifications in Adobe tools or design management methodologies.

- Experience in global, matrixed environments and multi-geography delivery centers.

- Visionary leadership in AI design innovation, influencing industry best practices and standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Specialist - Digital Media & Graphic Design (Gurugram)
🏢 Marsh Mclennan
📍 Gurugram