Responsibilities

- Lead deployment of common operating procedures and service delivery models across business units and sites.

- Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards

Service Governance &

- Compliance

- Establish governance mechanisms to monitor adherence to approved soft service standards.

- Conduct periodic audits, service assessments, and compliance reviews across locations.

- Drive CAPA closure for identified gaps and non-conformities

Vendor Management &

- Service Partner Standardization

- Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers.

- Define vendor performance evaluation and governance frameworks to ensure service excellence.

- Support strategic sourcing and vendor consolidation initiatives.

Workplace Experience Enhancement

- Lead initiatives to enhance employee and visitor experience across Group facilities.

- Standardize hospitality protocols, front-office operations, conference room services, and customer service practices.

Performance Monitoring &

- Analytics

- Establish Group-wide dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics.

- Analyze service performance data and identify continuous improvement opportunities

Cost Optimization &

- Operational Efficiency

- Drive productivity improvement and cost optimization initiatives through standardization of processes, consumables, equipment, and manpower models.

- Identify opportunities for bulk procurement and economies of scale across locations.





Technology &

- Digital Enablement

- Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile inspection tools, and service performance dashboards.

- Promote data-driven management and automation of soft service operations.

Training &

- Capability Building

- Develop competency frameworks and training standards for soft service teams and service partners.

- Conduct knowledge-sharing sessions and best-practice deployment across sites

Customer Experience &

- Feedback Management

- Establish frameworks for employee satisfaction measurement, workplace experience surveys, and service feedback mechanisms.

- Drive service improvements based on feedback, audit findings, and business requirements

Sustainability &

- ESG Initiatives

- Integrate sustainability practices within soft services, including waste management, water conservation, green housekeeping practices, and environmentally responsible consumables.

- Support organizational ESG and sustainability objectives.

Stakeholder Management

- Collaborate with Corporate Real Estate, Procurement, HR, Projects, Sustainability, and Business Unit teams to ensure seamless implementation of Group standards.

- Present performance reviews, standardization progress, and improvement initiatives to leadership.

Qualifications

- 8-12 Graduate in Hotel Management, Hospitality Management, Facility Management, Business Administration, or related discipline.

- Robust exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.

📌 Lead-Soft Services-IFM Standardization (Ahmedabad)
🏢 Adani Enterprises
📍 Ahmedabad