- Identify and develop potential international customers through various sources.
- Nurture existing leads through email, calls, WhatsApp and other skilled communication channels.
- Understand customer requirements and maintain regular follow-ups.
- Build a strong and active international sales pipeline.
2.
Customer
Communication
- Communicate professionally with international customers and prospects.
- Respond promptly to customer enquiries and product-related requirements.
- Understand customer needs and coordinate internally for appropriate solutions.
- Maintain professional and long-term relationships with prospects.
3. Lead Qualification
- Qualify leads based on customer requirement, product interest, potential volume, market and business opportunity.
- Identify genuine business opportunities from the available lead database.
- Maintain accurate lead status and follow-up records.
- Ensure timely movement of leads through different stages of the sales funnel.
4.
Sales
Conversion & Follow-up
- Conduct regular follow-ups with prospects to move opportunities towards business closure.
- Share product information, company presentations, quotations and other relevant information as required.
- Coordinate with the International Sales team for samples, quotations, technical information and commercial discussions.
- Follow up on samples and enquiries until the next stage of conversion.
6. CRM & MIS
- Maintain accurate records of leads, calls, emails, follow-ups and customer interactions.
- Update CRM/Zoho regularly.
- Prepare daily/weekly lead-nurturing MIS and follow-up reports.
- Track lead conversion and identify reasons for lost or inactive leads.
7.
Internal
Coordination
- Coordinate with Sales, Technical, Customer Care, Export Documentation and other internal teams.
- Ensure timely communication of customer requirements to the concerned team.Support the sales team in converting qualified leads into active business opportunities
Must-Have Skills
- Excellent verbal and written communication skills
- Strong convincing and selling ability
- Good customer handling skills
- Strong follow-up and lead-nurturing skills
- Positive and confident personality
- Good negotiation and objection-handling skills
- Ability to communicate professionally with international customers
- Good MS Excel and MS Office knowledge
- Ability to work with CRM/Zoho or similar systems