Company Description Ensemble Infrastructure India Ltd (Ensemble) is a leading provider of Design & Build, commercial and workplace fitout, and integrated design and delivery services. Over the past 20 years, Ensemble has completed more than 1,900 projects across formats such as design and build, base build, general contracting, and retail fitout.

The company operates a 120,000 square foot furniture and fixture manufacturing unit in Mumbai, serving both domestic and international retail markets. Ensemble has delivered over four million square feet of office workspace and currently designs and executes over 1.5 million square feet annually for Fortune 500 and Fortune 1000 organizations across diverse industries. Its client portfolio includes global and Indian brands such as Reliance Industries, Amazon, Google, IBM, Apple, Samsung, Morgan Stanley, Hindustan Unilever, and many others.

Role Description The Lead – Client Solutions is a full time, on-site role based in Mumbai. This role is responsible for leading client engagements, understanding business requirements, and translating them into tailored design and build solutions for commercial, workspace, and retail fitout projects.

The individual will oversee the end-to-end client solution lifecycle, including proposal development, solution presentations, commercial structuring, and coordination with design, project management, and finance teams to ensure accurate and feasible offerings.



Day-to-day tasks include managing key client accounts, driving customer satisfaction, monitoring project delivery against agreed service levels, and identifying opportunities for upselling and cross-selling. The role also involves regular stakeholder communication, reporting on account performance, and contributing to process improvements that enhance client experience and business outcomes.

Qualifications

- Candidates should possess strong customer-focused skills, including Customer Satisfaction and Customer Relationship Management (CRM).
- Candidates should possess excellent Communication skills for engaging with clients, internal teams, and senior stakeholders.
- Candidates should possess solid Sales skills for developing proposals, negotiating terms, and supporting revenue growth.
- Candidates should possess foundational Finance skills to understand costing, pricing, and commercial structures.
- Proven experience in client-facing roles within construction, interiors, design & build, or related industries.
- Ability to lead cross-functional teams, manage multiple projects, and meet deadlines in a fast-paced environment.
- Strong analytical, problem-solving, and presentation skills, with proficiency in MS Office and relevant CRM tools.
- Bachelor’s degree in Engineering, Architecture, Business, or a related field; a postgraduate qualification is an advantage.

📌 Lead - Client Solutions (Mumbai)
🏢 ENSEMBLE
📍 Mumbai