Role & responsibilities

- Quality Assurance Management

- Develop and implement a comprehensive quality assurance program for FNA management services

- Establish communicate and monitor quality standards performance metrics and key performance indicators KPIs

- Conduct regular quality audits and evaluations of processes transactions and customer interactions

- Team Leadership

- Lead mentor and motivate a team of quality assurance professionals

- Provide coaching and training to ensure consistent and high quality performance

- Foster a culture of accountability continuous improvement and teamwork within the quality team

- Continuous Improvement

- Identify areas of improvement and work with cross functional teams to implement enhancements

- Proactively address service gaps and implement corrective actions to prevent future issues

- Stay up to date with industry best practices and emerging trends to enhance our services Quality Reporting

- Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories





- Analyze data to identify root causes of quality issues and recommend solutions

- Client and Stakeholder Communication

- Collaborate with clients to understand their quality expectations and feedback

- Act as a liaison between clients and internal teams to address quality concerns and implement improvements

- Compliance and Standards

- Ensure compliance with industry regulations and quality standards

- Keep abreast of changes in regulations and standards to maintain compliance.

- Familiarity with Shipping industry regulations

- Candidate should have experience in FNA QUALITY standards

- Solid knowledge of quality assurance methodologies and tool

- Excellent leadership interpersonal and communication skills

- Analytical and problem solving skills with the ability to interpret data and make data driven decisions

- Certification in quality management e.g.

Six Sigma

Lean is a plus

Qualification - Any graduate

📌 Lead Associate - Transactional Quality (Nashik)
🏢 WNS Holdings
📍 Nashik