We are looking for an experienced L2 Support Engineer with 46 years of experience to work at a client location in Chennai.
Experience: 4–6 Years
Location: Chennai – Client Location
Interview: Client Round – Face-to-Face (F2F)
Shift: General shift with flexibility to support shifts, weekends & holidays when required
Certification: Must be certified in API, ACE, or OpenShift
Key Responsibilities:
- Support, monitor and guide the L1 team
- Perform in-depth incident and issue analysis and provide solutions
- Coordinate with application, server, storage, security, network teams and vendors
- Support DR readiness, failover testing and recovery procedures
- Raise, track and manage vendor support cases and escalations
- Install,
configure and upgrade platform components
- Define and validate monitoring parameters
- Handle configuration/data migration during upgrades
- Maintain runbooks, SOPs and operational documentation
- Support audits, compliance, SLA/KPI reporting and change management
- Take over complex L1 activities when required to ensure platform uptime and service availability