The L2 Application Support Engineer will be responsible for providing hands-on support for application-related issues, focusing on Java scripting, SQL queries, and Linux environments. The role involves troubleshooting defects, managing deployments, and ensuring adherence to SLAs.

Key Responsibilities

1.

Handle

Java scripting tasks – mandatory hands-on experience with basic scripting to troubleshoot application issues.

- Write and execute SQL queries to investigate defects and navigate database tables for data extraction and issue identification.
- Work within Linux environments – navigate and operate in Linux systems (expertise not required, but experience is mandatory).
- Use ticketing tools like JIRA, RALLY, or SERVICENOW for issue tracking and management.
- Perform code deployments across various environments (lower to higher) and manage release processes.
- Work on SLA-based projects,



prioritize tickets, and understand associated Service Level Agreements.

7.

Manage Release

Management activities including CI/CD pipeline, UAT deployments, environment setup, and SOP updates.

- Handle installation, configuration, and administration of software systems.

Requirements

- Hands-on Java scripting experience.
- Proficiency in writing SQL queries and database navigation.
- Experience in Linux workplace operations.
- Experience with ticketing tools (JIRA, RALLY, SERVICENOW, etc..)
- Code deployment experience across multiple environments.
- SLA-based project experience.
- Release Management (CI/CD, UAT, environment setup).
- Software installation, configuration, and administration.

📌 Application support Engineer (Mumbai)
🏢 Blackbuck Insights
📍 Mumbai