Support Engineer (Indore)

Support Engineer (Indore)

29 Aug
|
Calsoft
|
Indore

29 Aug

Calsoft

Indore

- Working knowledge of Windows Server administration and troubleshooting.

- Working knowledge of VMware vSphere and virtualization fundamentals.

- Basic networking knowledge, including TCP/IP, DNS, VPN, and firewall concepts.

- Experience with SFDC Service Cloud or similar ticketing tools for case management, documentation, and SLA tracking.

- Ability to collect and perform initial triage of log bundles and diagnostic data.

- Basic root cause analysis using structured approaches such as 5-Why analysis.

- Solid customer communication skills, including providing scripted and timely incident updates.

- Nice to Have Skills
- Awareness of VMware vSAN, NSX, and vROps.

- Awareness of AWS foundational services, including EC2, EBS, and VPC.

- Knowledge Base platforms and documentation practices.

- Basic scripting awareness using PowerShell, Bash, or similar tools.

- Microsoft Office Suite proficiency.

📌 Support Engineer (Indore)
🏢 Calsoft
📍 Indore

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