Job Summary

We are seeking a highly motivated L1 NOC Engineer to provide first-level operational support for servers, applications, networks, and IT infrastructure. The role involves continuous monitoring, alert handling, first-level troubleshooting, incident logging, and escalation to L2/L3 teams to ensure service availability and uptime.

Key Responsibilities

- Monitor servers, applications, databases, and network health using monitoring tools.
- Respond to alerts and incidents within SLA timelines.
- Create and manage incident tickets in ServiceNow, Jira, or similar tools.
- Perform initial troubleshooting and impact assessment.
- Escalate unresolved issues to L2/L3 support teams.
- Monitor Windows and Linux server availability.
- Track CPU, memory, disk utilization, and service status.
- Prepare shift handover reports and operational documentation.

Required Skills Infrastructure & Application Monitoring

- Monitor server, application, database, and network health using NOC monitoring tools.
- Continuously track system availability, performance, and uptime.
- Identify and acknowledge alerts generated by monitoring systems.
- Perform initial troubleshooting and impact assessment.
- Escalate unresolved issues to the appropriate support teams.

Incident Management

- Create, update,



and manage incident tickets in ticketing systems.
- Follow standard operating procedures (SOPs) and escalation matrices.
- Ensure timely response to incidents as per SLA requirements.
- Maintain detailed incident records and shift logs.
- Participate in shift handovers and knowledge-sharing sessions.

Server & Application Support

- Monitor Windows and Linux server availability.
- Validate status of application services and scheduled jobs.
- Verify backup job completion and report failures.
- Check utilization metrics such as CPU, Memory, Disk Space, and Network Connectivity.
- Support routine operational checks and maintenance activities.

Qualifications
- Bachelors Degree or Diploma in Computer Science, IT, Electronics, or related field.
- 3 years of experience in NOC, Technical Support, Service Desk, or Infrastructure Support roles.

Soft Skills
- Robust communication skills.
- Attention to detail and process compliance.
- Ability to work in rotational shifts.
- Customer-focused mindset and teamwork.

KPIs
- Alert response time.
- SLA compliance.
- Ticket quality and closure accuracy.
- Escalation adherence and shift handover quality.

📌 NOC Engineer (Network Operations Center Engineer)-Immediate joiner (Bengaluru)
🏢 Tata Elxsi
📍 Bengaluru