Company Description RARE Hospitality & Services Pvt. Ltd is a leading provider of integrated facility management services in India, backed by over three decades of industry experience.

As part of the SIS Group Enterprise, a billion-dollar organization, the company blends local expertise with global operational standards to deliver reliable, high-quality outcomes. With a strong pan-India presence, RARE Hospitality serves diverse sectors including healthcare, hospitality, BFSI, education, corporate workplaces, and manufacturing. By combining skilled professionals, proven processes, and smart technologies, the company creates safe, efficient, and high-performing environments for clients.

RARE Hospitality is also committed to sustainability-driven operations and continuous evolution to meet changing industry needs.

Role Description The Key Account Manager – Multiple Clients is a full-time, on-site role based in Mumbai, responsible for managing and growing relationships with key client accounts across various sectors. This role involves acting as the primary point of contact for multiple clients, understanding their operational needs, and ensuring high service quality and timely resolution of issues.

The Key Account

Manager will oversee account performance, coordinate with internal teams to deliver integrated facility management solutions, and identify opportunities for business expansion and cross-selling. Day-to-day activities include preparing account plans and reports, monitoring service delivery against agreed SLAs, conducting regular client reviews, and supporting contract renewals and negotiations.



The role requires close collaboration with operations, finance, and senior leadership to ensure client satisfaction and long-term partnership.

Key Responsibilities

- Manage multiple client accounts and maintain solid client relationships.
- Ensure smooth delivery of housekeeping, pantry, pest control, landscaping, waste management, and other soft services.
- Act as the main point of contact for clients and address their concerns promptly.
- Monitor service quality, SOPs, SLAs, and KPIs.
- Manage site supervisors and frontline staff across assigned locations.
- Ensure adequate manpower deployment, attendance, grooming, discipline, and productivity.
- Conduct regular site visits and client meetings.
- Handle client complaints, escalations, and ensure timely resolution.
- Prepare and review MIS and operational reports.
- Monitor consumables, manpower costs, and other operational expenses.
- Coordinate with HR, recruitment, procurement, finance, and other internal teams.
- Support contract renewals, client retention, and opportunities for additional business.

Candidate Requirements
- Graduate in any discipline.
- 5+ years of experience in Facility Management / Soft Services / Housekeeping / Hospitality or a related industry.
- Experience managing multiple client accounts is preferred.
- Good communication and interpersonal skills.
- Strong client-handling and team-management skills.
- Valuable knowledge of MS Office and reporting.
- Ability to manage multiple locations and operational priorities.
- Strong problem-solving and decision-making abilities.

📌 Key Account Manager - Multiple Clients (Mumbai)
🏢 RARE Hospitality u0026 Service
📍 Mumbai