We are looking for an Online Reputation Management (ORM) Specialist.

? FYI (ABOUT US):

Buffalo Soldiers is a growth stage start-up, a full-service creative agency with a digital heart. We help companies build brands, through different layers of story-telling : textual, creative and videos.

B2C. B2B. D2C. Non-Profits. Yup, that's the range we are talking about.

?. Our team is made up of entrepreneurs, footballers, storytellers, cooks, fashionistas, artists and strategists.

Please read our culture & values before applying: https://buffalosoldiersdigital.com/careers/

? Also, watch our culture video here: Culture at BS

? And how we Wrapped 2024 at Buffalo Soldiers

? At Buffalo Soldiers, we:

- take our business seriously, but not ourselves
- believe intelligence, attitude, and energy often trump experience

? A Day In The Life Of An ORM Specialist

- Monitor client brand mentions across social media (especially LinkedIn), review sites, forums, and search engines.
- Implement strategies to improve online sentiment and resolve negative content/issues.
- Engage with online communities, addressing reviews, comments, and inquiries in a qualified manner.
- Conduct sentiment analysis and generate detailed reports on online reputation trends.
- Collaborate with the content team to create positive, engaging content that promotes the brand.
- Identify and address potential PR crises by implementing quick and effective response strategies.
- Stay updated on ORM tools, digital trends,



and best practices to ensure proactive reputation management.
- Develop long-term strategies for reputation building and crisis prevention.
- Work closely with client partners to align ORM strategies with overall marketing goals.

? The Role

Proactive and skilled Social Media Customer Support Representative to handle inquiries and resolve issues through our social media channels, primarily LinkedIn.

? The Responsibilities

● Issue Resolution: Address and resolve complaints, and issues promptly and professionally.

● Communication: Maintain clear, concise, and empathetic communication in all interactions.

● Documentation: Accurately document all interactions and actions taken.

● Feedback Loop: Gather feedback from client partners and seniors to identify trends and suggest improvements to the support process.

● Social Media Monitoring: Monitor social media channels, especially LinkedIn, and proactively address any concerns.

● Collaboration: Work closely with other departments to ensure seamless resolution of issues and share relevant feedback.

● Reporting: Generate and share reports on social media interactions, including common issues and resolutions.

That’s it! Interested?

Share your cv and portfolio to the following emails:

[email protected] [email protected]

P.S - The subject line must read: Your Name | Application For Junior ORM Specialist

📌 Junior ORM Specialist (Noida)
🏢 Buffalo Soldiers
📍 Noida