Ourea, founded in 2013 in Kochi, India, is a 360-degree business management consultancy providing end-to-end corporate solutions for growing businesses. The company has built a strong reputation in branding, creating 200+ brands and supporting major clients across industries. Its service portfolio includes digital and strategic marketing, SEO, web design and development, and web maintenance.

Role Description The Junior Operations Assistant is a full-time, on-site role based in Kochi, supporting daily operational activities across Ourea’s business verticals.

Responsibilities include coordinating internal workflows, maintaining records and documentation, and assisting in the planning and execution of client projects. The role involves monitoring task progress, preparing basic reports and summaries, and supporting operations management with scheduling, follow-ups, and resource coordination.

The Junior Operations

Assistant will collaborate closely with team members, interact with clients and partners professionally, and help ensure service delivery is productive, timely, and aligned with company standards.

Qualifications

- Candidates should possess skills in Operations and Operations Management to support day-to-day business processes and project coordination.
- Candidates should possess effective Communication and Customer Service skills to interact with clients, colleagues, and stakeholders in a clear and professional manner.
- Basic proficiency in office productivity tools (e.g., spreadsheets, documents, email) and ability to learn new software systems.
- Organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.
- Ability to work collaboratively in a team-oriented environment and adapt to a fast-paced consultancy setting.

Level: Junior Executive

Reporting To: Management

1. Project & Workflow Coordination

* Maintain a central tracker for all active client projects and internal tasks.
- Track responsibilities, deadlines, dependencies, and pending approvals.
- Follow up with design, content, social media, web,



and business teams.
- Identify delayed tasks before they affect client commitments.
- Escalate unresolved delays to management.

1. Client Deliverables Coordination

* Maintain a clear list of client deliverables and committed dates.
- Coordinate internally to ensure deliverables are ready before deadlines.
- Track client feedback, revisions and approvals.
- Ensure nothing committed during client meetings is missed.
- Flag delays early rather than after the delivery date.

1. Meetings, Stand-ups & MOM

* Initiate daily or scheduled team stand-ups.
- Prepare the list of priorities, blockers and pending tasks.
- Schedule internal and client meetings.
- Record Minutes of the meeting with decisions, responsibilities, and deadlines.
- Circulate MOM and action points on the same working day.
- Follow up on action items before the next meeting.

1. People & HR Coordination

* Maintain attendance, leave and basic employee records.
- Support recruitment scheduling and interview coordination.
- Coordinate employee onboarding and required documentation.
- Maintain employee files and internal HR trackers.
- Coordinate probation and performance-review schedules.
- Support internal communication between employees and management.

1. Internal Communication & Follow-up

* Act as the coordination point between different teams.
- Ensure instructions from management are converted into clear tasks.
- Follow up without requiring management to repeatedly intervene.
- Identify communication gaps between departments.
- Make sure team members understand priorities and deadlines.

1. Reporting & Management Visibility

* Prepare a weekly operations status report.
- Highlight completed work, upcoming deliverables, overdue tasks, and blockers.
- Maintain visibility on team workload.
- Present critical issues requiring management decisions.

1. Process & Documentation

* Maintain organised client folders, project trackers and meeting records.
- Ensure naming, filing and documentation standards are followed.
- Identify recurring workflow problems.
- Suggest simple improvements to reduce missed deadlines or unnecessary follow-ups.

📌 Junior Operations Assistant (Kochi)
🏢 Ourea
📍 Kochi