Key Responsibilities:

- Customer Onboarding: Assist in onboarding new customers, ensuring a seamless transition into using our products or services.
- Customer Support: Handle customer inquiries via email, phone, or chat, providing prompt and effective resolutions.
- Product Training: Gain in-depth knowledge of our products or services to guide customers on how to achieve their goals.
- Customer Engagement: Engage proactively with customers to collect feedback, understand objectives, and enhance their overall experience.
- Account Management: Work with Senior Customer Success Representatives and Account Managers to track customer health, maintain accounts, and identify upsell or cross-sell opportunities.
- Documentation: Record and maintain accurate data of customer interactions, issues, and feedback in the CRM system.
- Customer Education: Support the creation and delivery of educational materials, tutorials,



or webinars to maximize product usage.
- Feedback Loop: Communicate customer insights and feedback to cross-functional teams such as Product Development and Sales for continuous improvement.

Qualifications:

- Bachelor's degree in a relevant field preferred
- Excellent written and verbal communication skills
- Solid customer focus and passion for providing outstanding service
- Quick learner with the ability to adapt to new technologies and tools
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent organizational skills and attention to detail
- Collaborative team player with a proactive attitude
- Prior experience in customer service or support is an advantage

📌 Jr . Customer Success (Chandigarh)
🏢 ProofHub
📍 Chandigarh