Company Description Mango Analytics is a next-generation AI and IT consulting firm that helps enterprises use artificial intelligence to drive measurable business impact. The company specializes in AI consulting and strategy, data engineering, digital transformation, and AI talent development for clients in life sciences, pharma, healthcare, and other enterprise sectors.

Its services include end-to-end technology solutions, custom AI platforms, global talent sourcing, and product engineering, all designed to modernize infrastructure and improve compliance.

Mango

Analytics emphasizes responsible AI, strong security and regulatory standards, and practical applications of generative AI and machine learning. Team members join a growing organization focused on innovation, real-world outcomes, and continuous learning.

Role Description The Customer Support Executive at Mango Analytics will provide day-to-day support to customers through phone, email, chat, and online platforms, ensuring prompt and accurate resolution of queries. This full time, on-site role is based in the Mumbai Metropolitan Region and involves handling customer service requests, troubleshooting basic technical issues, and escalating complex problems to the appropriate internal teams.

The role includes tracking and documenting interactions, maintaining service logs, and following defined processes to meet service-level targets and enhance customer satisfaction.

The Customer Support

Executive will collaborate closely with product, technical,



and operations teams to share feedback, improve support workflows, and ensure a consistent and positive customer experience. The position requires a customer-centric approach, clear communication, and a commitment to delivering reliable, professional support.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathetic, solution-oriented interaction.
- Candidates should possess skills in Customer Satisfaction, including managing expectations and following up to ensure issues are fully resolved.
- Candidates should possess Online Support capabilities, including handling queries through email, chat, and web-based platforms.
- Candidates should possess Technical Support skills sufficient to troubleshoot basic issues and communicate effectively with technical teams.
- Relevant qualifications include excellent verbal and written communication skills, active listening, and the ability to explain complex information in simple terms.
- Relevant qualifications include experience in customer-facing roles (preferably in technology or services), familiarity with ticketing or CRM tools, and strong time-management and organizational skills.
- Relevant qualifications include the ability to work on-site in the Mumbai Metropolitan Region, collaborate in a team environment, and adapt to evolving products and processes; a diploma or degree in any discipline is preferred.

📌 { 'jobTitle': 'Customer Support Executive', 'locationName': 'Noida, Faridabad, Delhi', 'jobType': '!None!', 'workplaceType': '!None!', 'companyName': '!None!' }
🏢 Mango Analytics
📍 Noida