Job Summary The Enhanced Operations Service Senior Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in SAP Enterprise Cloud Services.

Within the Customer Services Delivery (CSD) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP s private cloud offering.

The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers end-to-end delivery and operation model, during the customer s cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.

What you ll build

We are looking for an experienced Linux Administration expert for the Enhanced Operations Service (EOS) team who should have a proven track record in Server management with Pacemaker expertise, Critical Situation Handling, with a strong technical and process background.

A customer first mindset is necessary.

As an Enhanced Operations Service Specialist - you are responsible for:

- Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA s.
- Technically skilled in providing expert support for all Linux OS/Windows and Infra customer issues.
- Identifying and resolving architectural and design issues in existing Pacemaker setup, developing automation to ensure stability and reliability of the environment to run business-critical systems of our customers.
- Contributing to standardizing and simplifying server operations using software tools and automation (DevOps).
- Implementing and managing high availability solutions using clustering technologies,



particularly Pacemaker.
- Strong capability in proactive alert analysis and maintaining system stability by effectively analysing and responding to proactive alerts
- Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer, and solving them in stipulated SLA/KPI thresholds
- Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
- Root Cause analysis for Service requests failures/outages, performance issues - continuous improvement methodologies
- Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
- Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
- Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
- Process improvement initiatives for daily operational activities
- Streamline standard operating procedures by focussing on automation enhancements.
- Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

What you bring




- 10+ years of experience in administering Linux operating systems (Redhat / SuSe) at an advanced level, with a strong grasp of troubleshooting and resolving complex issues.
- Expertise in implementing and managing high availability clustering solutions, especially Pacemaker.
- 2-3 years experience in Linux HA clusters, preferably Pacemaker, with relevant trainings/ certifications
- Hands-on experience in administering Azure/AWS/GCP environments.
- Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls
- Experience with network services like DNS and LDAP and HTTP proxies
- Good understanding of IT security, OS hardening
- Experience in script programming (e.g., Shell, Perl, Python, Go, etc.) and with server automation tools (e.g. Ansible, CHEF)
- Experience with server operations in large environments and in public clouds - Azure, AWS, GCP.
- Experience in Problem Management, Root cause analysis methodologies

Education and Qualifications
- 8+ years of related professional experience
- Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
- Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) Expert Linux Administrator
- Expert in at least one of the public cloud administrations - Azure, AWS, GCP
- Capacity to continuously acquire recent knowledge in an independent and proactive way.
- Good analytical and solution-oriented thinking
- Very good communication and networking skills
- Experience of safeguarding customer relationship.
- Strong customer service focus
- Very good English language skill.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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