Role & responsibilities

- Provide L1/L2 technical support to employees for hardware, software, OS, application and connectivity-related issues across laptops, desktops, printers and peripherals.

- Configure, deploy and manage laptops, desktops, mobile devices and other IT assets, including allocation, repair, replacement, return and lifecycle tracking.

- Install, configure and troubleshoot Microsoft 365, Outlook, Teams, Windows OS and business applications, coordinating with vendors whenever required.

- Provide basic support for Windows Server, LAN/WAN, Wi-Fi, DNS, DHCP and internet/network connectivity, escalating complex infrastructure issues to senior teams.

- Maintain accurate IT Asset Inventory, software licensing records, device allocation records and IT documentation.

- Support employee onboarding and offboarding by preparing IT equipment, managing required access and ensuring timely asset recovery.

- Manage IT incidents and service requests within defined SLA/TAT, maintain support logs and document recurring issues and resolutions.

- Coordinate with IT vendors/service providers for hardware procurement, repairs, AMC and application/infrastructure support.

- Ensure basic endpoint security, antivirus, OS patches, software updates and access-control practices are maintained as per company IT policies.





- Identify recurring technical issues, provide preventive solutions and contribute to the smooth and efficient day-to-day IT operations.

Preferred candidate profile

- Minimum 1 Year of relevant experience in IT Support, Desktop Support, Technical Support, IT Helpdesk, End User Computing or IT Executive roles.

- Strong hands-on troubleshooting experience with laptops, desktops, mobile devices, Microsoft 365 and business applications.

- Basic understanding of networking, Windows administration and IT infrastructure.

- Valuable analytical and problem-solving skills.

- Strong communication and employee-support skills.

- Ability to independently manage routine IT operations and escalate complex technical issues appropriately.

- Good documentation and coordination skills.

Perks and benefits

- Competitive Salary &
- Performance-Based Growth

- Professional Learning &

- Skill Development Opportunities

- Exposure to IT Infrastructure, Endpoint Management &

- Enterprise IT Operations

- Employee-Friendly Work Environment

- Career Growth &

- Internal Advancement Opportunities

- Statutory Benefits as per Company Policy

- Convenient Work-from-Office Location Sector 32, Gurugram

📌 It Support Executive (Gurugram)
🏢 Policydream
📍 Gurugram