Key Responsibilities

Lead and continuously improve IT services and endpoint operations.

Analyze and automate high-volume service tickets for greater efficiency.

Provide hands-on support for IT devices, infrastructure, and networking.

Provide end-to-end AV/VC troubleshooting, coordination, and support for conference rooms,

executive meetings, town halls, and critical business events.

Coordinate with facilities, network, security, vendors, and business stakeholders to maintain reliable meeting room technology and resolve AV/VC service issues quickly.

Provide high-touch executive support, including rapid response, white-glove troubleshooting,

and proactive readiness checks for senior leadership meetings and devices.

Monitor LAN/WAN/WLAN systems and troubleshoot issues in coordination with vendors.

Manage the full lifecycle of IT assets with regular reporting.

Oversee the full IT Asset Management (ITAM) lifecycle, including procurement, deployment,

maintenance, and decommissioning to ensure compliance, cost-efficiency, and data accuracy across the organization.

Maintain IT asset Lifecyle policy and process for Coupang IT assets and report to IT leadership regularly.

Collaborate with business stakeholders to align IT operations with business needs.

Support IT change management and global IT project implementations.





Minimum Qualifications

Excellent interpersonal and communication skills.

Solid understanding of Windows/macOS environments, Active Directory, and MDM solutions.

Experience with enterprise ticketing tools (e.g., ServiceNow).

Hands-on experience supporting AV/VC platforms and conference room technologies,

including Zoom, Microsoft Teams, Neat devices, and custom-built conference room systems.

Experience providing executive-level IT support in a fast-paced enterprise setting,

including support for confidential meetings, urgent escalations, and business-critical collaboration needs.

Ability to document room standards, support procedures, known issues, vendor contacts,

and escalation paths to improve service consistency across Coupang locations.

Fluent in English

Preferred Qualifications

ITIL or PMP certification.

Experience supporting large-scale user environments.

Familiarity with data center infrastructure components (e.g., UPS, CRAC, rack/power management).

Proven ability to lead process improvements and service automation initiatives.

Pay: ₹2,000,000.00 - ₹2,500,000.00 per year

Benefits

- Provident Fund

Application Question(s):
- What is your current CTC and Notice period?

Work Location: In person

📌 IT Operations Engineer (Hyderabad)
🏢 Dinero Solutions
📍 Hyderabad