Role & responsibilities

Key Responsibilities

1. Technical Leadership

- Define and execute the organization's technical vision and roadmap.
- Lead Solution Architects, Project Managers, Technical Consultants, and Support Teams.
- Drive innovation in IT Infrastructure and Digital Transformation solutions.
- Ensure adoption of industry best practices and emerging technologies.

2. Solution Design & Architecture

- Design enterprise IT Infrastructure solutions.
- Review and approve technical proposals, BOQs, BOMs, HLDs, LLDs, and solution documents.
- Develop scalable, secure, and cost-effective IT solutions.
- Participate in customer meetings, technical presentations, and solution workshops.

3. Project Delivery

- Oversee end-to-end project execution.
- Ensure projects are delivered within scope, budget, quality standards, and timelines.
- Monitor project risks and implement mitigation strategies.
- Conduct project reviews and technical audits.

4. IT Infrastructure Management

Provide technical leadership for:

- Enterprise Networking (LAN/WAN/Wi-Fi)
- Data Center Solutions
- Server & Storage
- Virtualization
- Cloud Solutions (AWS, Azure, GCP)
- Cyber Security
- Firewall & VPN
- Backup & Disaster Recovery
- Microsoft Infrastructure
- Linux Platforms
- Network Monitoring
- IT Asset Management
- Managed IT Services (AMC/FMS)

5. ELV & Smart Infrastructure

Lead technical execution for:

- CCTV Surveillance
- Access Control Systems
- Video Door Phones
- Public Address Systems
- Fire Alarm Systems
- Structured Cabling
- Building Management Systems
- Audio Visual Solutions

6. Customer Engagement

- Act as the highest technical escalation point.




- Build long-term customer relationships.
- Conduct Quarterly Business Reviews (QBRs).
- Understand customer business requirements and recommend technology solutions.
- Support key client presentations and demonstrations.

7. Pre-Sales Support

- Provide technical support during pre-sales activities.
- Participate in RFP/RFQ/Tender responses.
- Prepare technical compliance documents.
- Validate solution costing and commercial feasibility.
- Coordinate with OEMs and technology partners.

8. Team Management

- Lead multidisciplinary technical teams.
- Recruit, mentor, and develop engineering talent.
- Conduct performance reviews and technical competency assessments.
- Identify training and certification requirements.
- Promote a culture of innovation and continuous learning.

9. Vendor & OEM Management Maintain relationships with major OEMs including:

- Cisco
- HPE
- Dell Technologies
- Lenovo
- Microsoft
- VMware
- Veeam
- Fortinet
- Palo Alto Networks
- Sophos
- Extreme Networks
- Juniper
- Aruba
- Ruckus
- NetApp

10. Quality, Compliance & Governance

- Ensure compliance with ISO 9001:2015, ISO/IEC 27001, ISO 14001, and ISO 45001 standards.
- Develop technical SOPs and best practices.
- Ensure compliance with cybersecurity policies and regulatory requirements.
- Conduct periodic technical reviews and audits.





11. Financial Responsibilities

- Review project profitability and resource utilization.
- Optimize technical costs.
- Support budgeting and annual planning.
- Improve operational efficiency and delivery margins.

Required Skills

Technical Skills

- Enterprise Networking
- Data Center Technologies
- Routing & Switching
- Wireless Solutions
- Cloud Computing
- Virtualization
- Cyber Security
- Backup & Disaster Recovery
- Microsoft & Linux Administration
- Storage Technologies
- Structured Cabling
- ELV Systems
- IT Service Management (ITIL)
- Project Management
- Network Monitoring Tools
- Solution Architecture

Leadership Skills

- Strategic Planning
- Team Leadership
- Customer Relationship Management
- Decision Making
- Problem Solving
- Stakeholder Management
- Negotiation Skills
- Risk Management
- Communication & Presentation
- Business Acumen

Preferred Certifications

- CCNP / CCIE
- HCIP / HCIE
- Fortinet NSE
- Palo Alto PCNSE
- ITIL Foundation / Managing Skilled
- Extreme Networks (EXCA / ECSE / ECSP)

Educational Qualification

- Bachelors degree in computer engineering, Information Technology, Electronics, or related field.
- Master's Degree (MBA/Technology Management) preferred.

Experience

- 15–20+ years in IT Infrastructure, System Integration, or Managed IT Services.
- 8–10+ years in senior technical leadership roles.
- Experience handling enterprise, government, BFSI, manufacturing, healthcare, and education projects.
- Proven experience managing large technical teams and multi-location operations.

Preferred candidate profile

📌 It Infrastructure Manager (Pune)
🏢 Said Technologies
📍 Pune