Job Title: Support Software Engineer Consultant/ Lead

Position: Associate Consultant, Lead Analyst

Experience: 10+ Years

Category: Lead Software Engineering

Shift: Open to work in a shift and on call rotation to provide 7x24 client support

Main location: India, Bangalore

Position ID

Employment Type: Full Time

Education Qualification: Bachelor's degree in computer science ,IT, Engineering or related field or higher with minimum 12+ years of relevant experience.

Position Description: We are looking for an experienced IT Application Senior Operations Support Engineer Wealth Management to provide L2/L3 production support for enterprise financial applications.

The ideal candidate should have robust experience with Oracle, SQL and PL/SQL, Java/J2EE applications, relational databases, REST APIs, enterprise integration, and middleware technologies. The role requires 12+ years of experience with deep expertise in enterprise application architecture, production operations, DevOps, observability practices, deployment activities, AI assisted development tools, and operational resilience.

The candidate should have experience in designing and supporting scalable, cloud based (Linux) Infrastructure as a Service (IaaS) environments, ensuring high availability, elasticity, and operational efficiency. Strong knowledge of system interoperability through robust data services, Web/REST API integration, ETL processes, and Managed File Transfer (MFT/DIS) solutions is essential to enable seamless integration across enterprise platforms.

Experience in Wealth Management and Capital Markets is mandatory to ensure the platform remains stable, performant, secure, and operationally resilient while supporting critical business functions.

Responsibilities

Application Support & Production Operations

. Provide L2/L3 production support for Wealth Management and Capital Markets applications, ensuring maximum availability and compliance with SLAs.

. Take ownership of critical production incidents, make timely operational decisions under pressure, lead major incident resolution, and drive service restoration with minimal business impact.

. Serve as the primary point of contact for clients during production incidents, providing clear status updates, managing stakeholder communications, and ensuring timely resolution of critical issues.

. Monitor production environments, investigate incidents, perform root cause analysis (RCA), and implement permanent fixes to improve operational stability.

. Support and troubleshoot Oracle databases,



SQL/PLSQL, Java/J2EE applications, Linux servers, and enterprise middleware in production.

. Manage and support REST APIs, Web Services, ETL processes, and Managed File Transfer (MFT/DIS) to ensure reliable data integration and seamless interoperability across enterprise systems.

. Execute production deployments, release validations, change requests, and post implementation support while adhering to ITIL change management processes.

. Monitor application health using observability and monitoring tools, proactively identifying performance bottlenecks, capacity issues, and system anomalies.

. Drive operational excellence through automation, DevOps practices, AI assisted operational tools, and continuous service improvements to reduce manual effort and MTTR.

. Collaborate with development, infrastructure, database, and business teams to resolve complex production issues while maintaining operational documentation, runbooks, disaster recovery procedures, and compliance with security, audit, and operational resilience requirements.

. Identify recurring production issues through incident trend analysis and implement preventive measures to reduce repeat incidents and improve service stability.

. Perform incident and problem trend analysis to identify systemic issues, recommend service improvements, and drive continuous operational excellence.

. Analyze complex production issues, identify potential fixes or workarounds, and collaborate with development teams to implement permanent resolutions.

. Coordinate and support security patching, vulnerability remediation, and platform hardening activities while ensuring minimal impact to production services.

Must Have Skills

Technical Skills

. Oracle Database Administration, SQL & PL/SQL

. Java/J2EE Application Support

. Linux Administration

. REST APIs, Web Services & Enterprise Integration

. ETL Processes & Managed File Transfer (MFT/DIS)

. Application Performance Tuning & Database Optimization

. Cloud Infrastructure (IaaS) & Scalable Enterprise Platforms

. DevOps, CI/CD & Release Management

. Monitoring, Observability & Production Support Tools

. Incident,



Problem & Change Management (ITIL)

. Tomcat

. Active MQ

. Apache Camel

. Camunda

. Kong API gateway

Operational Skills

. L2/L3 Production Support

. Production Incident & Major Incident Management

. Root Cause Analysis (RCA) & Problem Resolution

. Production Deployments & Release Validation

. Application Availability, Reliability & Operational Resilience

. Service Level Agreement (SLA) Management

. Disaster Recovery (DR) & Business Continuity

. Production Automation & Continuous Service Improvement

. Risk Assessment & Operational Decision Making

Domain Knowledge

. Wealth Management

. Capital Markets

. Financial Services Applications

. Enterprise Application Architecture

Leadership & Soft Skills

. Client & Stakeholder Management

. Executive Communication & Incident Reporting

. Critical Decision Making Under Pressure

. Major Incident Leadership

. Cross functional Team Collaboration

. Vendor & Third Party Coordination

. Mentoring & Technical Leadership

. Analytical & Problem Solving Skills

. AI assisted Development & Operational Tools

. Documentation & Knowledge Management

. Open to work in a shift and on call rotation to provide 7x24 client support

. Ability to quickly adapt to new technology or concepts

. Ability to work in a team

. Ability to work under pressure

. Apply enthusiasm, drive and initiative to deliver superior service

. Ability to multitask and work in a multi vendor environment

. Valuable problem solving skills; capable of making disciplined decisions in a timely fashion

Good to Have Skills

. Experience in AI enabled IT support environments.

. Exposure to Generative AI, LLM based applications, or AI assistant tools.

. Scripting experience in Python.

. Basic understanding of AI/ML concepts and model lifecycle.

. Knowledge in automation of repetitive support activities using AI tools and scripting.

. Understanding of cloud platforms such as AWS or GCP.

. Knowledge of APIs, microservices, and production support processes.

. Exposure to DevOps, CI/CD, or MLOps concepts is an added advantage.

Preferred Qualifications

. Bachelor's degree in Computer Science, IT, Engineering, or related field.

. 12+ years of experience in application support.

. Experience supporting production applications in financial services environments.

. Strong troubleshooting, analytical, and communication skills.

. Ability to support rotational shifts and production on call activities.

📌 IT application Senior Operation Lead Support Engineer - Wealth Manage (Bengaluru)
🏢 CGI
📍 Bengaluru