:

- We are looking for an IoT and Edge to Cloud Connectivity Support Engineer with hands on experience supporting IoT applications connected devices gateways messaging protocols and edge to cloud integrations
- The role will focus on monitoring and troubleshooting IoT device connectivity MQTT HTTP REST AMQP telemetry pipelines edge gateways cloud integrations and production incidents
- The ideal candidate should have strong knowledge of IoT architectures messaging protocols Linux networking APIs and application support

Key Responsibilities:

- Provide production support for IoT applications connected devices gateways and edge to cloud solutions

- Monitor device connectivity message delivery telemetry flow gateway health cloud ingestion and application performance

- Troubleshoot connectivity issues involving MQTT HTTP REST AMQP TCP IP APIs certificates and network configurations

- Investigate device disconnections delayed messages failed telemetry authentication errors and integration failures

- Support communication between IoT devices edge gateways cloud platforms and downstream applications

- Analyze logs alerts message queues API responses and device or gateway diagnostics

- Perform incident resolution root cause analysis problem management and preventive action tracking

- Support device registration provisioning authentication certificate management configuration and firmware update processes





- Work with development cloud network security hardware and platform teams to resolve production issues

- Create and maintain support documentation runbooks standard operating procedures and knowledge base articles

- Participate in deployments releases change management service reviews and operational readiness activities

- Automate repetitive monitoring validation troubleshooting and support tasks where applicable

- Ensure the reliability security scalability and availability of IoT connectivity solutions

Technical Requirements:

- 4 7 years of experience in IoT application support cloud support integration support or production support

- Strong knowledge of MQTT HTTP REST and AMQP protocols

- Experience with IoT device connectivity edge gateways telemetry and edge to cloud communication

- Understanding of IoT architecture covering devices gateways messaging cloud ingestion APIs and applications

- Experience troubleshooting network protocol API authentication certificate and message delivery issues

- Working knowledge of Linux log analysis networking REST APIs JSON and security fundamentals

- Scripting or programming experience in Python Java Node
- js C or C

- Experience in incident management problem management root cause analysis and production support

- Robust analytical troubleshooting communication and documentation skills

Preferred Skills:

Domain->IOT->IOT-ALL,Technology->IOT Platform->Nia based IOT Platform

📌 IoT & Edge-to-Cloud Connectivity Support Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad