POD Supervisor – Invoice360

Invoice360 Operations

Department

Invoice360 Operations – POD (Manufacturers / Third Party Distributors / EDI / Others / 101–Distro & Vape)

Reports To

Invoice Operations Manager, Invoice360

Employment Type

Full-Time, Internal Transfer/Promotion

Location

Vijayawada, DVR (In office)

Posting Type

Internal Only

About Invoice360

Invoice360 is an invoice processing and itemization service line, supporting convenience stores and smoke shops. The team operates across a five-phase model — Configure, Monitor, Process, Audit, and Intelligence — delivering accurate, timely invoice data to power customer inventory and margin decisions.

Role Summary The POD Supervisor owns day-to-day performance for an assigned POD within Invoice360. This role leads a team of Processing Specialists and Review Analysts, drives throughput and quality against SLA and audit-sample error, and partners with the Invoice Operations Manager and Auditing team to resolve escalations and continuously improve the POD’s workflows.

Key Responsibilities

• Manage daily invoice created, assignment, and throughput for the POD, ensuring the invoice cap and turnaround SLAs are met.

• Supervise, coach, and schedule Processing Specialists and Review Analysts within the POD.

• Monitor queue health and ensure timely triage per SOP.

• Own POD-level quality: review audit findings from the Auditing team, drive root-cause analysis, and close corrective actions with staff.

• Track and report POD KPIs (accuracy, cycle time, backlog, SLA adherence) using the Invoice360 scorecard framework.

• Escalate customer and vendor issues that exceed team authority to the Invoice Operations Manager.

• Support onboarding and training of new Specialists/Analysts using established Invoice360 training materials.





• Identify and propose process improvements across the Configure → Monitor → Process → Audit → Intelligence workflow.

• Conduct daily huddles and floor sessions to brief the team on volume priorities, recurring errors, and process updates.

• Prepare and maintain shift/attendance rosters and manage leave planning to always ensure adequate POD coverage.

• Conduct regular one-on-ones and periodic performance reviews for direct reports, including goal setting and feedback on quality/productivity metrics.

• Act as the first point of contact for team member queries, conflicts, and grievances, resolving or escalating as appropriate.

• Drive team engagement and motivation, recognizing top performers and supporting under performers with improvement plans.

• Ensure adherence to MostEdge policies, data confidentiality standards, and client-specific SOPs across the team.

• Coordinate cross-POD and cross-functional support (e.g., with Margin360/Store360 teams) during volume spikes or staffing gaps.

• Maintain backup/succession readiness within the team by cross-training Specialists and Analysts on adjacent tasks.

Required Qualifications

• 1+ years of experience within Invoice360 or higher service lines or a comparable operations environment, with demonstrated ownership of a queue, account, or workflow.

• Working knowledge of Invoice360 processes: invoice itemization, UPC/vendor code mapping, and audit-sampling methodology.

• Prior experience coaching or leading a team (formal or informal) preferred.

• Strong Excel skills; comfort with dashboards/scorecards for tracking team performance.

• Clear written and verbal communication for coordinating across Specialists, Analysts, and Auditors.

Preferred Qualifications

• Graduation in any discipline

• Experience with the specific POD’s vendor/client base (Manufacturers, Third Party Distributors, EDI, Others, or 101/Distro & Vape).

📌 Invoice POD Supervisor (Vijayawada)
🏢 MostEdge
📍 Vijayawada