- Handle inbound and/or outbound calls from international customers.
- Provide accurate information and resolve customer queries professionally.
- Understand customer concerns and provide appropriate solutions.
- Maintain a high level of customer satisfaction.
- Follow company policies, quality standards, and process guidelines.
- Document customer interactions accurately in the system.
- Escalate complex issues to the appropriate team when required.
- Meet assigned performance, quality, and productivity targets.
Candidate Requirements
- Excellent communication skills in English.
- Good listening and interpersonal skills.
- Comfortable handling international customers over the phone.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts, including night shifts.
- Freshers and experienced candidates can apply.
- Immediate joiners preferred.
NOTE:
- Only experienced candidates and immediate joiners are eligible for this role.
- Only candidates located in Bangalore will be considered.
- If you are interested and actively looking for a job, please share your resume on WhatsApp at (phone hidden).