International voice process - Customer support

Location: Chennai (WFO - Night shift)

Exp: 2+ Years

Skills

Customer support

Required Skills

- Subject-related educational qualification no less than a bachelor's degree, the subject can be business administration, management, business and IT, or anything that falls within this category
- Excellent command of spoken and written English language
- Strong communication skills, including active listening and explicit articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
- Formal communication skills, and the ability to write and compose formal letters which will be a daily process to communicate with various bodies




- Knowledge of modern information technology and online services Ability to use the available technological resource (e.g. internet, computers, softwares) to extract information
- Excellent usage of a computer and its operating system (i.e. Microsoft Windows) along with other office applications (e.g. Micr osoft Office)
- Ability to coordinate with various entities at the same time
- Ability to effectively establish rapport, present information and respond to questions from managers, and clients
- Ability to solve practical problems and deal with a variety of concrete variables
- Ability to manage and maintain several portfolios for various clients at the same time, and
- Good team player, honest, and willing to be cooperative with fellow colleagues

📌 International Voice process - customer support (Chennai)
🏢 Tech Mahindra
📍 Chennai