Company Description WNS, part of Capgemini, is a global intelligent operations and transformation company powered by Agentic AI. The organization partners with more than 700 clients worldwide, co-creating innovative, digitally led solutions across industries such as customer experience, finance and accounting, human resources, procurement, and data-led analytics.

By combining deep industry expertise with advanced technology and process excellence, WNS helps businesses solve operational challenges and accelerate strategic growth. As of June 30, 2025, WNS employs over 66,000 professionals across 64 delivery centers globally, including locations in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India. Team members join a diverse, international workforce focused on continuous improvement and transformation.

Role Description This is a full-time, on-site role for an International Back Office Executive based in Indore. The role involves handling back-office operations for international clients, including data entry, information processing, and maintaining accurate records in line with defined service-level agreements.

Responsibilities include reviewing documents and customer information for completeness and accuracy, updating internal systems,



and generating routine reports for stakeholders. The Executive will collaborate with cross-functional teams, follow standardized workflows and compliance guidelines, and escalate issues when required. The role may also involve working in rotational shifts to support global time zones and delivering high-quality, timely output in a structured, process-driven environment.

Qualifications

- Strong data processing and documentation skills, including accurate data entry and record maintenance.
- Proficiency in using office productivity tools (such as spreadsheets, word processing, and email) and internal CRM or workflow systems.
- Valuable communication skills in English for working with global teams and interpreting written instructions.
- Ability to follow processes and compliance requirements, with attention to detail and quality control.
- Strong organizational and time-management skills to handle multiple tasks and meet deadlines.
- Comfort with working in rotational shifts and a fast-paced, metrics-driven environment.
- Bachelor’s degree or equivalent education preferred; prior experience in international back-office or BPO operations is an advantage.
- Adaptability to new tools and processes, willingness to learn, and a collaborative, professional work attitude.

📌 International Back Office Executive (Indore)
🏢 WNS
📍 Indore