We are looking for an Inside Sales / Lead Management Executive to handle customer enquiries, online leads, follow-ups, and coordination with the sales team.
Key Responsibilities
- Handle customer calls and understand their requirements and product enquiries.
- Manage enquiries received through IndiaMART, Justdial, TradeIndia, website, and other online platforms.
- Record and share relevant leads with the concerned sales team.
- Follow up with the sales team on lead status and customer requirements.
- Maintain basic records of enquiries, follow-ups, and lead status.
- Update product and brand information on online platforms when required.
- Attend to walk-in customers and coordinate their requirements with the concerned team.
- Prepare basic daily/weekly updates and monthly enquiry reports.
- Support the sales team in ensuring proper follow-up on incoming enquiries.
Requirements
- 1–2 years of experience in Inside Sales, Telecalling, Customer Support, Lead Management, or a similar role.
- Good communication and customer-handling skills.
- Basic knowledge of MS Excel / Google Sheets.
- Good follow-up and coordination skills.
- Experience with IndiaMART, Justdial, TradeIndia, or similar platforms will be an advantage.
- Immediate joiners are preferred.
Advantages:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund