Company: Institute of Skill Mastery LLP

Department: Sales & Business Development

Job Type: Full-Time

Role: Inside Sales Executive – EdTech

Work Mode: Hybrid

Location: Bangalore

Experience: Minimum 1 Year Preferred

Institute of Skill Mastery LLP is looking for an energetic and result-oriented Inside Sales Executive to join our sales team.

The candidate will be responsible for handling prospective students, understanding their career and learning requirements, explaining our courses, conducting regular follow-ups, converting leads into enrollments, maintaining customer relationships, and ensuring that all lead activities are accurately updated in the CRM.

This is a target-oriented sales role and is ideal for someone who enjoys interacting with people, understands consultative selling, and is motivated by achieving and exceeding sales targets.

Key Responsibilities

1. Lead Management & Sales

- Handle inbound leads generated through website, digital marketing campaigns, WhatsApp, social media, referrals, and other channels.
- Contact prospective students through phone calls, WhatsApp, email, and other communication channels.
- Understand the student's career goals, experience, skill level, and learning requirements.
- Recommend the most suitable course based on the student's requirements.
- Explain course curriculum, duration, mode of delivery, batch timings, projects, trainer profile, fees, and other relevant details.
- Handle objections related to course fee, timing, course value, competition, and decision-making.
- Convert qualified leads into paid course enrollments.
- Follow up consistently with leads who have not yet made a purchase decision.
- Maintain a healthy sales pipeline and ensure that no qualified lead is left unattended.

1. Follow-Up & Conversion

- Develop a structured follow-up process for new, interested, hot, and old leads.
- Make timely follow-up calls and WhatsApp messages.
- Identify the reason behind delayed decisions and address concerns professionally.
- Re-engage old and inactive leads for relevant course offerings and new batches.




- Track every stage of the sales process from Lead → Contacted → Interested → Follow-up → Negotiation → Enrolled/Lost.
- Achieve daily, weekly, and monthly enrollment targets.

1. CRM Management

- Update the CRM on a daily basis with accurate lead information.
- Record call outcomes, conversations, follow-up dates, objections, requirements, and lead status.
- Ensure that every lead has a clear next action/follow-up date.
- Maintain accurate sales pipeline data.
- Regularly review pending follow-ups and take appropriate action.
- Provide sales reports and updates to management as required.

1. Student/Client Relationship Management

- Build strong and professional relationships with prospective and existing students.
- Act as a point of contact during the enrollment process.
- Coordinate with the academic/training team when students have course-related queries.
- Ensure a smooth transition from lead conversion to course onboarding.
- Maintain a positive student experience and encourage referrals where appropriate.
- Follow up with enrolled students when required to ensure continued engagement.

1. Sales & Business Development

- Work towards achieving assigned monthly revenue and enrollment targets.
- Participate in sales campaigns, promotional activities, webinars, seminars, and other lead-generation initiatives.
- Identify opportunities to cross-sell or upsell relevant courses.
- Maintain awareness of competing courses and market offerings.
- Share customer feedback and common objections with the management team to improve course positioning and sales strategy.

Candidate Profile We are looking for someone who is:
- Confident and comfortable speaking with prospective customers.
- Strong in verbal and written communication.
- Persuasive without being overly aggressive.




- Comfortable making a high volume of follow-up calls.
- Good at understanding customer needs and recommending appropriate solutions.
- Highly organized and disciplined with CRM updates.
- Target-oriented and motivated by incentives and sales achievements.
- Capable of handling rejection and maintaining a positive attitude.
- Comfortable communicating through WhatsApp, phone calls, email, and CRM systems.
- Willing to learn about technology, professional courses, and the EdTech industry.

Required Skills

Essential:

- Inside sales / telesales experience
- Lead follow-up and conversion
- Customer relationship management
- CRM usage
- Objection handling
- Negotiation skills
- Valuable communication skills
- Basic knowledge of MS Excel/Google Sheets
- Ability to work with sales targets

Good to Have:

- Previous experience in EdTech, training, online education, or professional courses
- Experience selling technology/IT courses
- Experience with CRM platforms
- Experience handling leads generated through digital marketing
- Basic understanding of courses such as Software Testing, DevOps, Java, Python, Data Science, AI, Cloud, etc.

What We Offer

- Opportunity to work in a growing EdTech organization
- Performance-based incentives
- Exposure to technology and professional education programs
- Opportunity to develop strong sales and customer relationship skills
- Career growth based on performance
- Supportive and target-driven work environment

Important Note This is a core sales role, not a customer support / telecalling role.

Candidates who are confident in sales, comfortable with follow-ups, and motivated by targets will be preferred.

How to Apply

Interested candidates can share their updated resume along with:

- Total sales experience
- EdTech/education sales experience, if any
- Current/last drawn salary
- Expected salary
- Notice period
- Monthly sales/enrollment target handled in the previous role

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule
- Work from home

Work Location: Hybrid remote in Rajajinagar, Bengaluru, Karnataka

📌 Inside Sales Executive (Rajajinagar)
🏢 Institute of Skill Mastery
📍 Rajajinagar