Telesales Executive – Short Summary

Responsible for making outbound calls, generating leads, handling customer queries, and selling GPS, FASTag & Fuel Sensor solutions. The role involves regular follow-ups, lead conversion, achieving sales targets, and maintaining customer relationships.

- Once a customer is onboarded, maintaining a strong relationship, ensuring customer satisfaction, and
- driving continuous business growth are critical. The Key Account Manager (KAM) plays a vital role
- in managing these relationships and ensuring that customers realize the full value of our services. The
- KAM will be responsible for retaining and growing business from the assigned accounts, ensuring
- timely payments, and acting as the main point of contact between the company and the customer.
- Objective
- To manage and grow the assigned customer accounts post-onboarding, ensuring high levels of
- customer satisfaction, retention, and business growth. The KAM will be responsible for deepening the
- relationship with key stakeholders, driving repeat transactions, ensuring timely payment collection, and
- identifying opportunities for upselling and cross-selling.
- Metrics
- Input:
- Customer Engagement: Regular check-ins, follow-ups,



and relationship management.
- Problem Resolution: Timely identification and resolution of customer issues and
- escalations.
- Payments Collection: Consistent follow-up and coordination to ensure timely payments.
- Output:
- Customer Retention: Percentage of customers retained over a specified period.
- Trip/Revenue Growth: Increase in Trip/Revenue from managed accounts.
- Skill Set
- MUST HAVE:
- Relationship Management: Ability to build and maintain robust relationships with
- key decision-makers and stakeholders within the customer's organization.
- Communication: Excellent verbal and written communication skills to effectively
- interact with various levels of customer stakeholders, including logistics managers,
- operations heads, and business owners.
- Sales Knowledge: Strong understanding of sales processes, with the ability to drive
- repeat transactions and identify upsell/cross-sell opportunities.
- Problem-Solving: Ability to quickly identify issues, find solutions, and ensure
- customer satisfaction.
- Payments Collection: Experience in managing and ensuring timely payment
- collection from customers.

📌 Inside Sales Executive (Gurugram)
🏢 Giri Consultancy
📍 Gurugram