Company Name: EPT Global Logistics Pvt. Ltd.

Job Title: Executive/Senior Executive

Department: Customer Service - Import

Years of experience: 2 - 4 years in Freight Forwarding Industry only

Location : Marol

Job Summary:

- We are looking for a professional with experience in Import Customer Service. The role involves end-to-end shipment coordination, coordinating with customers, overseas agents, and shipping lines, monitoring shipment milestones, providing timely shipment updates, verifying vendor invoices, and coordinating billing activities while ensuring excellent customer service.
- Key Responsibilities:
- Coordinate with customers regarding cargo readiness and pickup schedules.
- Liaise with overseas agents and shipping lines for vessel schedules and booking confirmations.
- Monitor and coordinate import shipments from origin to final delivery.
- Act as the primary point of contact for customers regarding shipment status and documentation.
- Resolve customer queries, shipment delays, and operational issues promptly.
- Verify vendor debit notes and invoices against approved buy quotes.




- Update shipment details, milestones, and documents in customer portals.
- Check sell quotes and provide billing instructions to the Accounts team.
- Review and finalize customer invoices within the required timeline.
- Ensure compliance with company SOPs and import regulations.

Required Qualifications:

- Graduation is a must.
- Experience in Freight forwarding Industry only.
- Strong knowledge of Indian import freight forwarding operations.
- Hands-on experience in FCL import shipments.
- Positive understanding of INCOTERMS.
- Experience working with shipping lines and overseas agents.
- Strong coordination and rapport with overseas agents and shipping lines.

Skills & Competencies:

- Excellent communication and customer service skills
- Ability to manage multiple shipments simultaneously.
- Strong problem-solving and organizational skills

Interested candidate from Freight Forwarding Industry

- kindly share your Updated resume at [email protected]

📌 Import Customer Service - in Freight Forwarding Industry only (Mumbai)
🏢 EPT Global Logistics
📍 Mumbai