- Recruitment: Hire Experienced professionals accross all the verticals and administrative staff.
- Compliance: Ensure all compliance at all levels, background checks, and required training certifications.
- Training: Coordinate onboarding, office protocols, and client-specific onsite training.
- Employee Relations: Handle payroll queries, performance reviews, and staff grievances to reduce turnover.
Key Responsibilities: Customer Relationship Management (CRM)
- Client Onboarding: Welcome new clients and set up customized service agreements.
- Feedback Management: Resolve client complaints quickly and conduct regular satisfaction calls or visits.
- Data Tracking: Use CRM software to track client interactions, contract renewals, and service requests.
- Retention: Identify opportunities to upsell extra services to current clients.
Required Qualifications
- Experience: 3 to 5 years of experience in HR management or client services, ideally in the security or facility management sector.
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Skills: Robust knowledge of labor laws, excellent communication skills, and experience with CRM software.
Job Types: Full-time, Permanent Pay: ₹15,040.17 - ₹25,000.00 per month
Benefits
- Health insurance
- Provident Fund
Experience:
- HR in manpower outsourcing company: 4 years (Required)
- total work: 5 years (Preferred)