Hiring HR Helpdesk professionals with experience in HR Operations, HR Shared Services, or Workday HCM.
Job Details:
- Location: Chennai
- Experience: Minimum 2 Years
- Work Mode: Work From Office
- Shift: Night Shift
- Working Days: 5 Days
- Immediate Joiners Preferred
Key Responsibilities:
- Handle employee queries through phone, email, and chat
- Log, track, and resolve HR cases/tickets
- Handle queries related to HR policies, benefits, payroll, leave/time-off, and onboarding
- Ensure SLA adherence and timely resolution
- Escalate complex queries to relevant HR teams
- Monitor ticket aging and pending cases
- Guide employees on Workday HCM self-service
- Process basic HR transactions and data corrections in Workday
- Track workflows, approvals,
and pending HR processes
- Perform employee data lookups and operational reporting
Must-Have Skills / Experience:
- 2+ years of experience in HR Operations / HR Shared Services / HR Helpdesk
- Hands-on experience with Workday HCM
- Experience with Ticketing / Case Management tools
- Strong employee query resolution skills
- Positive verbal and written communication
- Understanding of data privacy, confidentiality, and PII handling
- Robust problem-solving and active listening skills
Interested candidates can contact: Sanjana – (phone hidden)