Core Responsibilities

1. Onboarding and Initial Training

- Conduct Orientations: Introduce new hires to the property, departmental policies, and overall brand standards.

- Demonstrate Standard Operating Procedures (SOPs): Teach practical skills like bed-making, bathroom sanitation, dusting techniques, and room setup.

- Equipment & Chemical Training: Instruct staff on the safe and effective use of cleaning equipment (vacuums, floor buffers) and proper dilution and application of cleaning agents.

2.

Quality

Assurance and Continuous Learning

- Room Inspections: Shadow room attendants and perform audits on cleaned areas to ensure training translates into actual performance.

- Identify Skill Gaps: Analyse guest feedback, inspection scores, and supervisor reports to figure out where the team needs refresher training.

- On-the-Job Coaching: Provide immediate, constructive feedback to staff while they are working on the floor to correct improper techniques.

3. Curriculum and Material Development

- Create Training Materials: Develop and update training manuals, quick-reference checklists, and visual aids (like step-by-step videos or posters).

- Adapt to Recent Protocols: Update training programs whenever new cleaning technology, software, or health guidelines (such as updated pandemic or sanitation protocols) are introduced.

4. Health, Safety, and Compliance

- Safety Protocols: Train staff on workplace safety, including proper lifting techniques (ergonomics) to prevent injuries,



and emergency response procedures.

- Chemical Handling: Ensure all staff understand OSHA standards (or local equivalents) for handling hazardous materials, including reading Safety Data Sheets (SDS).

Key Skills & Competencies

- Exceptional Communication: The ability to explain complex or technical procedures simply and clearly, often to a diverse workforce with varying levels of language proficiency.

- Keen Attention to Detail: An "eagle eye" for spotting lint, smudges, and misaligned room amenities.

- Patience and Empathy: Understanding that adults learn at different paces and using positive reinforcement to build staff confidence.

- Deep Technical Knowledge: Mastery of various fabrics, surface materials (marble, wood, glass), and the specific chemical agents required to clean them without causing damage.

Typical Qualifications

- Experience: Usually requires 3 to 5 years of experience in housekeeping operations, often with prior time spent as a Housekeeping Supervisor, Inspector, or Assistant Manager.

- Education: A degree or diploma in Hospitality Management, Facility Management, or a related field is preferred but often not strictly required if the candidate has extensive operational experience.

Pay: ₹28,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement

- Flexible schedule

- Health insurance

- Paid time off

- Provident Fund

Work Location: In person

📌 Housekeeping Trainer (Bengaluru)
🏢 Le Chateau
📍 Bengaluru