Role & responsibilities

1. Quality Control & Process Monitoring

- Lead QC activities across incoming raw materials, in-process production, and finished products.
- Establish and monitor quality parameters for flexible packaging films (BOPP, BOPET etc.)
- Ensure adherence to approved product specifications, control plans, SOPs and testing procedures.
- Monitor critical film properties such as thickness, GSM, tensile strength, elongation, COF, haze, gloss, seal strength, shrinkage, WVTR/OTR and other relevant parameters.
- Drive reduction of process variation, rejection, downgrade, scrap and customer complaints.

2. Raw Material & Supplier Quality

- Define quality standards for resins and other incoming materials.
- Monitor supplier quality performance and trends.
- Coordinate with Purchase and Technical teams for supplier evaluation and corrective actions.

3. Customer Quality & Complaint Management

- Lead investigation and resolution of customer complaints related to film quality and performance.
- Conduct RCA using appropriate methodologies such as 5 Why, Fishbone and CAPA.
- Coordinate with Production, R&D;, Technical Service and Sales teams for effective complaint closure.




- Maintain complaint trend analysis and implement preventive actions.

4. Quality Systems & Compliance

- Develop and maintain quality management systems in line with applicable ISO and industry standards.
- Ensure compliance with customer-specific specifications and regulatory requirements.
- Lead internal, customer and certification audits.
- Maintain quality documentation, procedures, records and control plans.

5. Continuous Improvement

- Drive quality improvement projects using Lean, Six Sigma, SPC, CAPA and other methodologies.
- Establish quality KPIs and dashboards.
- Analyze rejection, downgrade, complaints and process capability trends.
- Work closely with Production and R&D; team to reduce manufacturing losses.

7. Team Leadership

- Lead, mentor and develop QC officers, engineers, chemists, technicians and laboratory personnel.
- Define KRAs/KPIs and performance objectives for the QC team.
- Conduct training on testing methods, quality standards, problem-solving and quality awareness.
- Build a robust culture of quality, discipline and data-driven decision-making.

📌 Head-Quality Control : BOPP Films, Noida sec-2 (Greater Noida)
🏢 Surya Global Flexifilms
📍 Greater Noida