Role: Head of Workforce Planning & Operations

Location: Manjeri, Malappuram District

About Company

DropX Logistics is a last-mile and quick commerce logistics company operating across multiple Indian states, managing a large-scale gig workforce across delivery and dark store operations.

We are looking for a senior professional to own end-to-end gig workforce planning, mass recruitment, capacity forecasting, rate card design, and workforce cost across our operations.

Responsibilities

Workforce Planning & Capacity

- Translate volume forecasts from Operations into station-wise, role-wise gig headcount plans
- Maintain a live capacity tracker across all states — sanctioned vs deployed vs gap
- Build and manage a bench pipeline to ensure continuous gig worker availability
- Forecast workforce needs based on volume trends, seasonal surges, and recent station launches

Mass Recruitment & Campaigns

- Lead state and regional recruiters across all locations
- Plan and execute mass gig worker onboarding drives — walk-ins, local sourcing, vendor partnerships
- Own end-to-end TAT from requisition to deployment, target 5 working days or less
- Ensure onboarding compliance and documentation across all gig worker categories

Rate Card & Compensation

- Own the pay structure for gig workers — fixed pay, minimum guarantee, and variable payout with proximity-based delivery slabs
- Benchmark rates against competing logistics and gig platforms
- Propose rate card revisions with cost-impact analysis within approved per-unit economics





Cost Management & Analytics

- Track per-unit workforce cost across stations and programs
- Analyse gig worker productivity benchmarks and identify cost optimisation opportunities
- Prepare workforce cost reports for leadership review

Attrition Management

- Track gig worker churn weekly by role and station, identify patterns, and own the retention strategy
- Implement earning incentives, advance pay cycles, and onboarding improvements
- Supervise exit analysis and feed insights back into hiring and pay decisions

What We Are Looking For

- 5+ years in gig workforce management, blue-collar mass hiring, or capacity planning within last-mile logistics, quick commerce, or crowdsourced delivery platforms
- Proven track record managing multi-state high-volume gig worker hiring (500+headcount)
- Strong understanding of variable pay structures, per-unit cost models, and rate card design
- Experience running mass onboarding campaigns and managing staffing vendors at scale
- Proficiency in capacity forecasting, workforce analytics, and productivity benchmarking
- Prior experience in last-mile delivery, dark store operations, or gig logistics platforms is strongly preferred

KPIs

- Headcount fill rate vs forecast: 95% and above
- Requisition to deployment: 5 working days or less
- Month-on-month reduction in gig worker churn
- Workforce cost per unit within approved budget
- Full capacity compliance on peak days
- Onboarding compliance: 100%

📌 Head of Workforce Planning & Operations (Manjeri)
🏢 DROPX LOGISTICS
📍 Manjeri