Role & responsibilities

Designation - Dy. Business Operations Head Field Collections-Retail Loans

Reporting To - Business Operations Head

Industry - BFSI

Employment Type - Full Time

Key Responsibilities

- Develop and execute the state level field collections strategy
- Meet performance targets for the assigned portfolios
- Ensure optimal allocation of cases to FOS
- Ensure adequate manpower and geographic coverage across the State
- Control manpower costs and ensure portfolio and state level profitability
- Review daily, weekly, and monthly performance against targets
- Provide leadership to the field collections team and develop their capabilities and efficiency
- Ensure all collection activities are in compliance with RBI and Client guidelines and Company Code of Conduct
- Regularly attend review meetings with clients
- Manage client relationships




- Provide accurate and timely reporting

Experience s Competencies

- Strong hands-on experience (12-18 years) managing multi location / state level collections operations
- Exposure in collection of retail loan products such as personal loans, credit cards,

2-wheeler / auto loans, consumer durable loans, housing loans and other secured and unsecured products
- Experience working with NBFC’s, banks, or specialized collection agencies in collection role
- Data driven performance management
- Geographic and market understanding

Education

- Graduate in any discipline
- MBA or relevant qualified qualifications will be an advantage

📌 Head Business and Operations (Bengaluru)
🏢 Profound Human Resource Development Advisors
📍 Bengaluru