The role involves coordinating with restaurant operations to ensure smooth execution of bookings, maintaining guest relationships, and contributing to revenue growth through effective sales and customer service.
Key Responsibilities:
- Handle reservations, party bookings, and event inquiries.
- Attend and respond to guest calls, messages, and emails promptly.
- Coordinate with operations and service teams for booking execution.
- Follow up on inquiries and convert them into confirmed bookings.
- Maintain booking records and guest databases.
- Assist in promoting restaurant offers, events, and special packages.
- Ensure a high level of guest satisfaction and skilled service.
- Resolve guest concerns related to reservations and bookings.
Requirements:
- Freshers can also Apply.
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.