- Welcoming guests and providing a professional first impression.
- Handling check-in/check-out and assisting the Front Office team.
- Handling guest requests, complaints, and service recovery.
- Following up with Housekeeping, F&B;, Maintenance and other departments to solve guest issues.
- Giving guests information about hotel facilities, restaurants, services and local attractions.
- Handling VIP guests and special occasions/requests.
- Maintaining guest satisfaction and encouraging positive feedback/reviews.
- Handling calls, emails and guest communication.
- Maintaining guest records and completing required documentation.
- Using the hotel's PMS/front-office system for guest and room information.
- Coordinating with other departments during busy periods.
Current hotel-job listings around Bhiwandi describe GRE/front-office work as strongly focused on guest service, reservations, complaints, communication, coordination and professional grooming. Skills they usually look for
Communication is very important. You should be comfortable with:
- English + Hindi; Marathi is a useful advantage in Bhiwandi.
- Speaking confidently with guests.
- Professional body language and grooming.
- Handling difficult/angry guests calmly.
- Basic computer/MS Office skills.
- Hotel PMS knowledge is an advantage.
- Working rotational shifts, weekends and holidays.
For The Fern Residency Bhiwandi-Pimplas, the property is at Pimplas near the Bhiwandi–Murbad Road. The Fern Residency Bhiwandi-Pimplas, Series by Marriott Pay: ₹15,000.00 - ₹20,000.00 per month