We are looking for a professional, warm, and presentable Guest Relations Executive to create a positive and welcoming experience for guests, clients, visitors, and other stakeholders. The candidate will be responsible for managing guest interactions, providing information and assistance, coordinating visits and meetings, and ensuring a high standard of hospitality and service.

Key Responsibilities

- Welcome and receive guests, clients, and visitors in a professional and courteous manner.

- Act as the primary point of contact for guests and ensure a smooth and pleasant experience.

- Understand guest requirements and provide timely assistance and information.

- Handle incoming calls, emails, and guest inquiries efficiently.

- Manage visitor registration and maintain accurate guest records.

- Coordinate guest visits, meetings, appointments, and meeting room arrangements.

- Coordinate with internal departments to address guest requirements and requests.

- Ensure the reception and guest areas maintain a clean, welcoming, and qualified ambience.

- Follow up with relevant teams to ensure timely resolution of guest queries or concerns.

- Support management and senior stakeholders with guest handling and hospitality arrangements.

- Coordinate refreshments, meeting arrangements, and other guest requirements as needed.

- Maintain records, documents,



and guest-related information appropriately.

- Assist with travel, accommodation, transportation, and other arrangements for guests when required.

- Coordinate with vendors and service partners for hospitality-related requirements.

- Ensure qualified handling of all office communication and guest interactions.

- Support HR/Admin teams in employee and visitor coordination activities.

Preferred candidate profile:

- Graduate in any discipline.

- 1 to 3 years of relevant experience in Guest Relations, Front Office, Reception, Hospitality, Customer Service, or Administration.

- Excellent verbal and written communication skills.

- Pleasant, confident, and well-groomed personality with professional etiquette.

- Strong interpersonal and relationship management skills.

- Basic knowledge of MS Office (Excel, Word, Outlook).

- Strong customer-service orientation with a warm and helpful approach.

- Ability to handle multiple guests, requests, and responsibilities simultaneously.

- Strong coordination, organizational, and time-management skills.

- Ability to remain calm, courteous, and solution-oriented in challenging situations.

- Prior experience in a corporate office, hospitality, luxury retail, real estate, or premium customer-facing environment will be preferred.

📌 Guest Relation Executive (Gurugram)
🏢 Trehan IRIS
📍 Gurugram