Hotel Experience is compulsory

Responsibilities

- Manages the Guest Relations function and partners with GM, to address, respond and resolve all guest issues while guests are still in-house.
- Assists the GM in resolving and responding to guest issues received through correspondence or submitted through Owner Services, the Guest Satisfaction Survey, the Customer Relations and Communications group or the Guest Relations group.
- Performs daily resort inspections to include a combination of common areas, amenities, outlets, and guest units. Documents the condition of these areas and shares with appropriate leadership.
- Coordinates Manager on Duty efforts for the entire week ensuring the resort has proper coverage on all shifts throughout the week.
- Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.
- Communicates trends in data to resort leaders.
- Develops and maintains action plans for addressing trends in guest/customer relations issues and assists in monitoring the progress of various departments.




- Develops the resort’s Pre-arrival call process consistent with the company’s expectations
- Manages the Pre-arrival process on an ongoing basis.

Requirements and skills:
- Bachelor's degree in Hospitality Management or related field.
- 4+ years of experience in a hospitality management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and handle high-stress situations calmly.
- Solid problem-solving skills.
- Attention to detail.
- A friendly and approachable demeanor.

Benefits

On duty Meals

Uniform

PF & ESIC

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Siolim, Goa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:
- Bachelor's (Preferred)

Experience:
- Guest services: 3 years (Required)

Language:
- English (Preferred)

Location:
- Siolim, Goa (Required)

Work Location: In person

📌 Guest Experience Executive (Siolim)
🏢 The TEN
📍 Siolim