ABOUT THE ROLE

We are looking for an experienced, commercially minded General Manager to oversee the overall performance and day-to-day operations . The role requires ownership of showroom operations, sales performance, people management, client experience, order coordination, vendor relationships and management reporting.

SHOWROOM & BUSINESS OPERATIONS

- Oversee the complete day-to-day functioning of the Experience Studio.
- Maintain the presentation, service and operating standards expected of a premium brand.
- Establish clear processes, responsibilities and accountability across the store.
- Ensure furniture displays, samples and customer-facing areas remain professionally presented.
- Identify operational issues early and resolve them proactively.

SALES & COMMERCIAL PERFORMANCE

- Monitor walk-ins, enquiries, quotations, follow-ups, conversions and sales performance.
- Drive the team towards monthly and quarterly commercial targets.
- Review the sales pipeline and ensure high-potential leads receive timely follow-up.
- Support high-value client negotiations and important customer relationships.
- Track key indicators such as conversion rate, average order value, pending quotations and collections.

TEAM MANAGEMENT

- Manage designers, sales personnel, showroom staff and support teams.
- Allocate responsibilities, review performance and maintain accountability.
- Conduct regular team, sales and project review meetings.
- Support recruitment, onboarding, training and performance evaluation as the business grows.
- Ensure the team understands Vilasitam's product, service and client-experience standards.

CLIENT EXPERIENCE

- Ensure every client receives attentive, professional and well-informed service.
- Personally handle important clients,



escalations and complex requirements when needed.
- Build long-term relationships with homeowners, architects, interior designers, developers, hoteliers and

institutional clients.
- Ensure complaints and after-sales matters are resolved professionally and promptly.

PROJECT, ORDER & VENDOR COORDINATION

- Monitor confirmed orders from specification and production through dispatch and installation.
- Coordinate designers, production teams, vendors, logistics and installation teams.
- Track timelines and flag potential delays before they affect client commitments.
- Oversee resolution of installation, quality and after-sales issues.
- Monitor showroom inventory, samples, catalogues and display pieces and coordinate requirements with suppliers.

REPORTING & ADMINISTRATION

- Prepare regular reports covering sales, enquiries, conversions, pending orders, collections and operational

matters.
- Maintain visibility over outstanding payments and coordinate collections with the accounts team.
- Monitor showroom expenses and administrative requirements.
- Provide management with clear updates on performance, challenges and opportunities.
- Recommend improvements to sales processes, customer experience and showroom operations.

REQUIRED SKILLS & EXPERIENCE

- Strong leadership, people-management, communication and client-handling skills.
- Commercially minded with a robust understanding of sales and premium customer service.
- Strong organisational, decision-making and problem-solving abilities.
- Comfortable with Excel, CRM/ERP systems, sales reporting and operational data.
- Experience in premium furniture, interiors, luxury retail, home decor, hospitality or related sectors is highly

advantageous.
- 5-10 years of relevant experience preferred, including previous managerial responsibility.

📌 General Manager - Experience Studio & Operations (New Delhi)
🏢 Uberlife Consulting
📍 New Delhi