Company Description Valmere Hotels & Resorts is a premium chain of boutique hotels and resorts located across North Bengal and Sikkim, offering guests immersive stays amid picturesque Himalayan landscapes. The brand is present in key destinations including Shillong, Darjeeling, Mirik, Gangtok, Pelling, and Lachung, serving leisure, business, and MICE travelers.

Known for world-class hospitality, up-to-date comforts, and authentic local experiences, Valmere focuses on making every stay memorable and distinctive. The company has been recognized as the Mid-Segment Hotel of the Year 2025, reflecting its commitment to quality and service excellence.

Role Description The Front Office Receptionist is a full-time, on-site role based in Siliguri, responsible for delivering a welcoming and efficient guest experience from arrival to departure. Daily tasks include greeting guests, managing check-in and check-out procedures, handling room reservations and inquiries, and answering phone calls with professional etiquette.

The role also involves coordinating with housekeeping and other departments, maintaining accurate guest records, processing payments, and resolving guest concerns promptly and courteously.



The Receptionist will ensure the front desk area is organized, uphold brand standards, and support overall hotel operations with a focus on guest satisfaction.

Qualifications

- Candidates should possess strong Front Office and Receptionist Duties skills, including check-in/check-out handling, reservation management, and front desk administration.
- Candidates should possess excellent Customer Service and Communication skills, with the ability to interact professionally and empathetically with diverse guests.
- Candidates should possess proper Phone Etiquette skills, including managing multiple calls, accurate message taking, and clear, courteous responses.
- Basic computer literacy and familiarity with hotel management or reservation software are beneficial.
- Previous experience in hospitality or front office operations is preferred but not mandatory.
- Ability to work flexible shifts, including weekends and holidays, and maintain a professional appearance and demeanor.
- Minimum high school diploma; a certificate or diploma in hospitality management is an advantage.

📌 Front Office Receptionist (Siliguri)
🏢 Valmere Hotels u0026 Resorts
📍 Siliguri