Front Office Assistant – Job Title: Front Office Assistant Department: Administration / Front Office Reports To: Front Office / Administration Officer Location: Head Office / Branch Office Job Purpose The Front Office Assistant is responsible for managing the front desk, welcoming visitors and customers, handling calls and messages, maintaining records, and coordinating with different departments to ensure smooth day-to-day office operations.

Key Responsibilities Welcome and assist visitors, customers, and Driver Partners professionally. Handle incoming phone calls, emails, and office messages and forward them to the concerned person or department. Maintain the Visitor Register, Call Register, and other front-office records.

Receive and forward letters, documents, applications, and official communications to the concerned departments. Provide basic information and assistance to customers and Driver Partners. Receive complaints and requests and forward them to the appropriate department.

Assist in scheduling meetings, appointments,



and visitor arrangements. Maintain the reception and front-desk area in an organized and skilled manner. Maintain and organize files, documents, and office records.

Coordinate with Administration, Operations, HR, Customer Support, and Compliance departments. Maintain confidentiality and security of company and customer information. Perform other administrative duties assigned by the reporting officer.

Required Qualifications Minimum 12th Pass; Graduate preferred. Basic knowledge of computers and MS Office. Good communication skills in Hindi and basic English. Good customer-service and interpersonal skills. Ability to maintain records and handle office documentation.

Key Skills Communication • Customer Service • Computer Skills • Record Management • Coordination • Time Management • Professional Conduct • Teamwork • Confidentiality

Work Location: In person

📌 Front Office Assistant (Lucknow)
🏢 Yelocab Private
📍 Lucknow