Roles and Responsibilities :
- Handle customer inquiries via phone calls, emails, and chats to resolve their queries related to banking services.
- Process transactions, answer questions about products and services, and provide solutions to issues in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-1 year of experience in BPO customer service or similar industry.
- Excellent communication skills in English (written & spoken).
- Ability to work on voice process, email process, sales process, domestic process.
📌 Fresher Graduate(Work from Home) (Chandigarh)
🏢 TP
📍 Chandigarh