FR Support Engineer (Fault Repair Engineer) - Job

Description

Department

Field Service Delivery (FSD) - I&FR;

Location

Pune / PCMC (or as applicable)

Reporting To

ASM I&FR; / Team Leader I&FR;

Job Purpose To ensure timely fault rectification and restoration of fibre services by diagnosing, troubleshooting and resolving customer connectivity issues while maintaining service quality and customer satisfaction.

Key Responsibilities

Attend and resolve service fault tickets.

Troubleshoot FTTH networks, ONT, routers and customer premises equipment.

¢ Rectify fibre cuts, signal loss and connectivity issues.

¢ Coordinate with NOC, Deployment and Planning teams.

¢ Ensure SLA adherence and timely closure.

¢ Maintain service records and customer updates.

¢ Follow safety and company guidelines.





Required Skills

Knowledge of FTTH, GPON, LAN/WAN troubleshooting, networking fundamentals, customer handling and field operations.

Educational Qualification

Diploma / BE / B.Tech in Electronics, Telecommunications, IT or related discipline.

Experience

1 to 5 years in FTTH, ISP, Broadband, Telecom or Network Support operations.

Key Performance Indicators (KPIs)

Fault Closure TAT, First Time Resolution, Repeat Complaint Rate, SLA Adherence, CSAT and

Productivity.

Compensation & Benefits

Fixed salary, incentives as per policy, allowances and statutory perks.

📌 FR Support Engineer (Mumbai)
🏢 Tata Play Fiber
📍 Mumbai