We are looking for an experienced and customer-focused Floor Manager to oversee the day-to-day operations of our wellness center. The ideal candidate should have solid leadership skills, experience in team management, customer service, sales, and operational excellence.
Key Responsibilities
- Manage the overall operations and ensure exceptional customer service.
- Supervise and lead the team, including scheduling, training, and performance management.
- Handle customer queries, feedback, and complaints professionally.
- Monitor inventory, stock, and cash management.
- Ensure smooth opening and closing of daily operations.
- Conduct regular staff meetings and maintain a positive work environment.
- Develop and implement customer retention and service improvement initiatives.
- Coordinate housekeeping and maintain cleanliness and hygiene standards.
- Support marketing activities and business growth initiatives.
- Maintain operational reports and ensure compliance with company policies.