We are looking for an efficient and responsible Floor Coordinator to coordinate day-to-day activities on the assigned hospital floor and ensure smooth communication between patients, attendants, doctors, nurses, housekeeping and other departments.
Key Responsibilities
- Coordinate the daily operations and activities of the assigned hospital floor.
- Ensure smooth coordination between nursing, doctors, housekeeping, billing, pharmacy, laboratory and other departments.
- Assist patients and attendants with their queries and guide them to the appropriate department.
- Monitor patient movement, room/bed allocation and floor-related requirements.
- Ensure timely communication of patient-related information to the concerned departments.
- Monitor cleanliness, hygiene and overall environment of the assigned floor.
- Coordinate with housekeeping and maintenance teams to resolve floor-related issues.
- Follow up on pending investigations, procedures, discharge formalities and other patient requirements.
- Maintain proper floor-level records, registers and reports.
- Monitor availability of essential supplies and report shortages to the concerned department.
- Escalate patient complaints and operational issues to the appropriate authority.
- Support doctors and nursing staff in maintaining smooth patient flow.
- Ensure compliance with hospital policies, safety standards and infection-control procedures.
- Maintain professional behaviour and patient confidentiality.
- Prepare daily/periodic reports as required by management.
Qualification
- Graduate in any discipline; qualification preferred.
- Prior experience in hospital operations, floor coordination or patient-care services preferred.
Required Skills
- Excellent communication and interpersonal skills.
- Good coordination and team-management abilities.
- Patient-friendly and professional attitude.
- Good problem-solving and organizational skills.
- Basic computer knowledge and MS Office skills.
- Ability to handle multiple tasks and work under pressure.
- Good knowledge of hospital workflow and departmental coordination.