Company Description SILA delivers strategic solutions across Facility Management, Material Handling Services, Food Catering, Advisory, and Development, supporting clients through the entire real estate lifecycle. With cross-sector experience, SILA partners with corporate entities, real estate funds, landowners, and developers to optimize asset performance and operational efficiency.

The organization focuses on integrated service delivery, ensuring consistent quality, safety, and compliance across all engagements. SILA offers opportunities for professionals who want to work in a dynamic environment that bridges operations, client service, and real estate solutions.

Role Description The Facility Helpdesk Executive is a full-time, on-site role based in Bengaluru. This position is responsible for receiving and logging facility-related queries and service requests, assigning them to the appropriate teams, and tracking resolution within defined timelines.

The role includes managing helpdesk tickets, coordinating with maintenance and operations staff, and updating stakeholders on job status and closures. The executive will handle calls and emails from internal and external customers, provide clear information, and escalate issues when necessary.



Daily tasks also involve maintaining accurate records, preparing basic reports on helpdesk performance, and following standard operating procedures to ensure a smooth facility management experience.

Qualifications

- Candidates should possess strong Help Desk Support and Technical Support skills to handle facility-related requests and coordinate resolutions.
- Candidates should possess solid Customer Service and Communication skills to interact professionally with clients, vendors, and internal teams.
- Candidates should possess effective Troubleshooting skills to identify issues, verify details, and facilitate appropriate corrective actions.
- Basic computer literacy, including ticketing or CRM tools, email, and spreadsheet usage.
- Ability to work in a fast-paced workplace, manage multiple requests, and prioritize tasks effectively.
- Attention to detail, reliability, and a structured approach to documentation and reporting.
- Prior experience in facility management, helpdesk operations, or building services support is an advantage.
- Minimum of a high school diploma; a bachelor’s degree or relevant certification in facilities or operations management is preferred.

📌 Facility Helpdesk Executive (Bengaluru)
🏢 Sila
📍 Bengaluru